Vanessa Vasquez Email and Phone Number

• Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities• Manage labor and productivity to budget and business demand• Ensure team submits timely and accurate expense reports• Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues• Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades• Ensure all supplies are available to assigned offices.• Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution• Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events• Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs

• Planned, conducted and documented coaching and development to support coaching cycle• Responsible for hiring process including recruiting, interviewing, personnel file management, pay and leaves of absences• Trained 15+ new employees on best practices, systems and processes• Prepared pre-employment paperwork for all new hires • Participate in investigations and corrective actions process for employees• Write and deliver quarterly performance reviews for 10+ employees, full cycle including communication, training and calibration for end of year reviews.• Build high performing teams by setting clear expectations, holding people accountable and providing ongoing realistic coaching and feedback• Leading by example in customer service experience by modeling behaviors for team and ongoing coaching

Part of management team, coached and trained teller team. Responsible for report management, opening and closing office. Serviced 200+ customers a day. Collaborated with bankers, financial advisors and business specialist to ensure customers were aware of services we provided. Maintain a cash drawer and follow bsa procedures

As a bank teller my role was customer centric, cash management, and following bank procedures/policies. I took yearly course on bsa, anti money laundering and risk management. I helped assist customers with moderate to complex bank transactions in a timely manner while providing the best customer experience. Educated customers on financial products and services we offer.