15+ years Customer Service/Administrative Assistant experience, to include 11+ years in the Finance, Medical and Construction Industry.  Ability to multi-task in a fast paced customer service/call center/medical and construction environment while focusing on meeting set guidelines and expectations.   Detail oriented with the ability to manage multiple activities, prioritize workload and projects simultaneously and to bring issues to resolution to meet timelines set.  Independent thinker with the ability to apply procedures and processes at all times.  Fulfill Leadership functions with managing workflow, assigned duties, projects and tasks.   Possess strong verbal, written and interpersonal communication skills. Effectively respond to written inquiries both on routine and non-routine matters via demonstrating excellent customer service phone skills and written communication skills.  Ability to build strong partnership with internal and external customers.  Expert in internal quality control and keeping abreast of changes/updates.   Proficient in Microsoft Office.