Vanessa Villa Guerra Email and Phone Number

Head of Service Solutions

Headed Software release upgrade projects worldwide (EMEA, NAFTA, LATAM, APAC) partnering with technical experts and ICT managers for defining project scope, stakeholders’ involvement, project plan and schedule definition, communication strategy with the various stakeholders at each project stage.Data analysis for planning and executing software deployments simultaneously in the different geographical areas impacted by the project, as well as massive software dismissal.Improved continuously the SRU process by lessons learned discussion and process refining

Boosted the number of software release upgrade projects and business involvementFormalized and put in place the methodology for sw release upgrade projectsReporting weekly to the ICT ManagementIndependent decision-making capacity and problem solver

Hardware Management for Engineering department across the EMEA region where CNHi Group is present. Manage the hardware refresh process, assessing the needs of end users, advising the correct hardware to work with, cooperation with local ICT and Engineering departments within both the companies in order to optimize hardware usage and therefore resource and costs allocation

Team-worked as business expert in the creation and workflow definition of the company tool used for managing hardware and software approval.Managed the creation and distribution of standardized kit documentation and set-up for engineering software, license server configuration.Brought up process standardization for software update across CNH at worldwide level thanks to international cooperation between ICT departments and key users from abroad.Data management for license monitoring software.

Designed a Sharepoint interface for surveying the license usage and distribution within the company at worldwide level, impacting nearly 1k users and managers.

Apprentice at Industrias Haceb S.A. a household appliances leading company from Medellin, Colombia, with seven decades in the market. Manufactures products for commercial and domestic heating and refrigeration, which are sold in Colombia and abroad. Design and supervise the execution of a new allocation scheme of raw material in the supply store.