Vanessa Watson Email & Phone Number

Lincoln, United Kingdom

Highly experienced and skilled customer centric people leader currently working within a fast-paced inbound and outbound national customer contact centre. I have over 25 years’ management experience where I have gained extensive customer service delivery skills and knowledge. I possess a good, solid commercial understanding along with excellent communication, leadership, planning, organisation and administration skills. My work ethic revolves around a customer first approach. I am a driven individual that works towards, meets and exceeds targets and objectives. I possess a ‘can do’ and flexible way of working and I continually look to exceed the customer expectation through the service provided. I am an excellent motivator of people and I have solid people management experience.

Working in the heart of the Danwood Service Division with a focus to reduce consumable spend & increase warranty claim opportunities. Delivering efficient and productive consumable processes in order to continually improve the customer experience.

Manage call centre personnel taking inbound emergency 999 calls and ensuring that customers were transferred to the correct emergency authority