Vanessa W. Email & Phone Number

Chicago, IL, US

New York, NY, US

San Francisco, CA, US

- Oversee five large-scale, complex talent programs from implementation through execution using agile methodology for design testing and deployment (Talent Rotational, Referrals Program, Hiring Review, Employer Branding, Global Talent Initiative)- Spearhead a 20 member cross-functional team (Engineering, Talent, Legal, Mobility, etc) and work alongside two.

San Francisco, CA, US

- Implemented critical employee processes, such as onboarding and offboarding, manager training, and performance evaluations for 95 interns - Spearheaded 5 functional and leadership learning sessions held throughout seven months of early talent program life cycle, including impactful career planning and development- Collaborated with a team of four Program.

New York, NY, US

Managed all HRIS data related to employee actions (new hires, promotions, transfers, contract increases, terminations etc.)Collaborated with HR Business Partners to create a leadership mentor program which lead to an increase of identified future leaders and directly improved employee satisfaction Championed all end-to-end on-boarding/off-boarding.

Danbury, CT, US

• Screens over 50 phone calls daily, taking messages and routing calls when necessary
• Protects patients' rights by maintaining the confidentiality of personal information and sensitive topics
• Performs routine clerical tasks such as copying, faxing, filing, typing documents such as correspondence, drafts, memos, and emails
• Collaborated with colleagues on the creation of new format and context of training materials for new hires
• Trained 3 telephone operators during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details

Tarrytown, New York, US

• Receivied inbound inquiries via multiple channels (phone, email, web-form, chat), clarifying the needs of the customer and assisting in the resolution of concerns.
• Worked with the customer to understand the complexity of their needs and escalating issues to Tier 2 for resolution as appropriate.
• Investigated any areas of issue and determining methods to resolve problems within the acceptable timeframes - routing or raising inquiries as appropriate to ensure timely resolution.
• Attended to customer inquiries and requests by applying the Global Contact standard operating procedures and my own analytical skills for resolution.
• Relayed opportunities for improvement of daily processes and assisting in the implementation of these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center team Lead.

• Conducted workshops and training sessions, examples include Active Shooter, Sexual Harassment, and Workplace Violence
• Developed a new hire orientation feedback survey, to analyze the effectiveness of the program and implement changes
• Creates various tools to assist HR leaders with talent development, workforce planning, and the assessment of training effectiveness
• Screen new applicant resumes and references
• Assists in coordination of programs, examples include new hire orientation and employee recognition

New York, New York, US

• Managed the new volunteer onboarding and orientation program
• Conducted exit interviews, assess data and trends to provide insight and strategic recommendations that will impact positive changes to the volunteer experience
• Produced reports, presentations, flyers, spreadsheets, graphs, charts, and diagrams
• Coordinated office events and teamwork activities
• Researched and presented an engagement program across the NY offices regarding the improvement of volunteer retention

Master'S Degree, Industrial And Organizational Psychology

Bachelor'S Degree, Psychology