- Oversee five large-scale, complex talent programs from implementation through execution using agile methodology for design testing and deployment (Talent Rotational, Referrals Program, Hiring Review, Employer Branding, Global Talent Initiative)- Spearhead a 20 member cross-functional team (Engineering, Talent, Legal, Mobility, etc) and work alongside two senior business partners to successfully launch international hiring initiatives in Mexico- Developed leadership presentations to provide management transparency, effectively communicating with senior internal clients, simplifying complexity, and providing thoughtful and succinct recommendations- Optimize programs strategically and operationally (e.g., identify operational efficiencies, improve current program/processes, drive adoption of program modifications) resulting in reduction in preparation time - Led the strategy to overall recruiting efforts by defining key data points and OKRs for two career advancement programs

- Implemented critical employee processes, such as onboarding and offboarding, manager training, and performance evaluations for 95 interns - Spearheaded 5 functional and leadership learning sessions held throughout seven months of early talent program life cycle, including impactful career planning and development- Collaborated with a team of four Program Coordinators to execute processes, including placements, and training and development- Interfaced with 45 vendors/service providers to ensure timely and accurate billing including the review of invoices and facilitating the payment process- Developed targeted, outcome-focused change management communications for internship program for various stakeholders, as well as individual workstreams to optimize immigration support

Managed all HRIS data related to employee actions (new hires, promotions, transfers, contract increases, terminations etc.)Collaborated with HR Business Partners to create a leadership mentor program which lead to an increase of identified future leaders and directly improved employee satisfaction Championed all end-to-end on-boarding/off-boarding processes for the entire Orchard subsidiaryGenerated and runs reports to support data driven decisions for the HR TeamServed as key contact between employee and payroll department (i.e. employee timesheet matters, tax documents) to provide comprehensive generalist supportFacilitated full cycle recruiting process with a focus on strong hiring manager partnership and candidate advocacyEngaged and attracted high level talent by building positive rapport with candidates and prioritizing the candidate experience

• Screens over 50 phone calls daily, taking messages and routing calls when necessary • Protects patients' rights by maintaining the confidentiality of personal information and sensitive topics• Performs routine clerical tasks such as copying, faxing, filing, typing documents such as correspondence, drafts, memos, and emails• Collaborated with colleagues on the creation of new format and context of training materials for new hires• Trained 3 telephone operators during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details

•Receivied inbound inquiries via multiple channels (phone, email, web-form, chat), clarifying the needs of the customer and assisting in the resolution of concerns.•Worked with the customer to understand the complexity of their needs and escalating issues to Tier 2 for resolution as appropriate.•Investigated any areas of issue and determining methods to resolve problems within the acceptable timeframes - routing or raising inquiries as appropriate to ensure timely resolution.•Attended to customer inquiries and requests by applying the Global Contact standard operating procedures and my own analytical skills for resolution.•Relayed opportunities for improvement of daily processes and assisting in the implementation of these initiatives by highlighting and discussing key changes/improvement programs with the Contact Center team Lead.

• Conducted workshops and training sessions, examples include Active Shooter, Sexual Harassment, and Workplace Violence • Developed a new hire orientation feedback survey, to analyze the effectiveness of the program and implement changes • Creates various tools to assist HR leaders with talent development, workforce planning, and the assessment of training effectiveness• Screen new applicant resumes and references • Assists in coordination of programs, examples include new hire orientation and employee recognition

• Managed the new volunteer onboarding and orientation program• Conducted exit interviews, assess data and trends to provide insight and strategic recommendations that will impact positive changes to the volunteer experience • Produced reports, presentations, flyers, spreadsheets, graphs, charts, and diagrams• Coordinated office events and teamwork activities• Researched and presented an engagement program across the NY offices regarding the improvement of volunteer retention