* Business Development on different channels for my allocated territories which include Shanghai and south part of China. * Manage & Support relevant wholesalers / distributors in terms of brand promoting, business strategy and customer service.* Build the profile of the brand through customer presentations, wine tastings, trade shows, staff trainings.* Drive distribution, rate of sale, promotional activity and sales in On-Trade, Retail, E-commerce.

• Develop new business/accounts for the hotel with international clients.• Build and maintain good relationships with new and existing clients/companies.• Frequently interact with management at key accounts including the United States Consulate, British Chamber, and international schools, etc.• Lead groups of potential clients to view Hyatt property.

• Provided first class customer service in the world renowned London Hippodrome Casino, in the heart of central London. • Built and maintained high level customer relationships. Managed sales and met weekly targets. • Working effectively in teams ensuring all reception and cloakroom areas were run smoothly and all customers were dealt with efficiently and professionally. • Looked after VIP members and liaised with gaming managers to efficiently meet their needs and maintain a first-rate relationship. Worked closely with customer relations to look after high profile members during events and requests.

• A fast paced, high volume working atmosphere which greatly increased my multitasking abilities and customer service skills. Served as the lead host during events for over 30 guests. • Built a positive relationship with customers, also identifying their needs and expectations in a timely manner. Provided professional service at all times. Managed bookings, event spaces, for large-scale events event.• Worked closely with management to plan events, budgeting options, and marketing ideas.