Vanessa Zhao Email and Phone Number
Vanessa Zhao work email
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Vanessa Zhao personal email
Dynamic and multilingual professional with a passion for driving business development and sales excellence across hospitality, tech, and tourism sectors. With fluency in Mandarin, English, Spanish, and French, I bring a unique ability to bridge cultural and linguistic gaps, enhancing stakeholder engagement and fostering global connections.My career is a blend of hospitality management, entrepreneurial ventures, and tech innovation. From spearheading hotel operations to leading high-impact project management initiatives, I excel in transforming complex challenges into growth opportunities. My tenure in the hospitality industry has equipped me with the expertise to manage high-pressure situations with grace, while my entrepreneurial spirit drives me to infuse fresh, innovative ideas into every project.Currently, as a Business Development Manager at euromic, I’m dedicated to expanding our profile in the MICE and leisure sectors across Singapore and Malaysia. I leverage my extensive experience in client relationship management, sales strategy, and project delivery to propel our success in a competitive landscape. Whether optimizing guest experiences, developing tech-driven solutions, or crafting strategic business models, I am committed to excellence and delivering impactful results.
Euromic
View- Website:
- euromic.com
- Employees:
- 8
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Business Development ManagerEuromic May 2024 - PresentSingapore, SingaporeEuromic is a leading Destination Management Company specializing in MICE and leisure sectors. As a BDM, I am responsible for expanding the company's presence and services in Singapore and Malaysia. My role involves identifying and developing new business opportunities, managing key client relationships, and directing leads to relevant members. I also build and maintain relationships with clients, suppliers, and partners while ensuring high standards of service. Returning to my roots in the hospitality industry, I lead efforts to strengthen euromic's profile, focusing on sales, marketing, and client relationship management.
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Business Account DirectorMb9 Mar 2023 - Feb 2024Singapore, SingaporeFollowing a successful tenure in the hospitality industry, I transitioned into the tech sector by joining a start-up software firm. Leveraging my entrepreneurial expertise, I assumed a leadership role in directing client relationships, sales pitches, deal negotiations, and project management for a global boutique specializing in Web, Mobile, Kiosk, and Blockchain solutions. Acted as the primary liaison between clients and developers, ensuring the successful delivery of tech solutions with a focus on UI/UX.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Increased new business leads by 30% and secured major accounts, including the National Heritage Board for ticket kiosk deployment.- Boosted revenue by 25% through strategic partnerships in cultural tech solutions.- Led digital business card and tech innovation projects, enhancing business models and UI design.- Forged a key partnership with CNP Law, driving 20% growth in blockchain-based tokenized art projects. -
Director Of Operations And TransformationMetasociety Pte. Ltd. Apr 2022 - Apr 2023SingaporeDirected operations and transformation initiatives for a start-up providing concierge living, property management, and real estate investment consulting. Developed business models to integrate 5-star hotel concierge experiences into residential living using technology. Managed project budgets, presented investment proposals to high-net-worth investors, and spearheaded digital transformation strategies within the real estate industry.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Closed the sale of a S$6.5M commercial property through strategic market analysis on pricing, location, and rental yields.- Developed and implemented operational systems that infused 5-star concierge services into residential properties.- Initiated and collaborated on a condo management app project with a Singaporean developer, enhancing MCST services for residents.
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Project ManagerChâteau Monlot Jun 2021 - Dec 2021Bordeaux, Nouvelle-Aquitaine, FranceLed the development of a €3 million post-pandemic tourist resort focused on environmental interaction and wellness. Secured government approval, managed resort construction and opening plans, and collaborated with architects on design. Developed a customer experience roadmap and operational framework based on extensive research into post-pandemic tourism trends.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Successfully secured government approval for a €3 million resort project.- Developed and executed comprehensive construction and opening plans.- Created a customer experience roadmap aligned with post-pandemic tourism trends.- Collaborated with architects to design a resort that enhances its offerings.
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Mandarin TutorPreply May 2020 - Jun 2021Madrid, Community Of Madrid, SpainDelivered online Mandarin tutoring, creating customized materials for business, exams, culture, and conversation. Maintained high student retention through effective teaching and personalized support.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Tutored 50+ students and business owners globally with a 90% retention rate.- Rated top tutor on Preply for positive feedback and student improvement.- Developed tailored lesson plans and built strong student relationships. -
Assistant Front Office Manager/ Assistant Valley Wing ManagerShangri-La Hotels And Resorts Apr 2017 - Jan 2020Singapore, SingaporeOversaw daily operations for Front Office, Food & Beverage, Butler, and Concierge teams, ensuring exceptional service for VIPs and managing schedules, training, and compliance. Acted as department head during maternity leave, coordinated major events, and led system upgrades.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Led a team of 28, enhancing service for VIPs and improving TripAdvisor ranking to Top 10 in Singapore.- Increased monthly upselling revenue by 20-30% through improved procedures and KPI training.- Successfully managed operations as department head during maternity leave.- Coordinated with Events, Sales, and Security for major international and corporate events.- Enhanced room cleanliness satisfaction by 25% through HSK system upgrade.- First manager to graduate from Harvard Leadership Program; awarded Silver and Gold Manager of the Month six times. -
Operations Manager In Trainee - Room Division (Accor School Of Excellent Program)Sofitel Feb 2016 - Nov 2016Washington Dc-Baltimore AreaGained comprehensive knowledge of hotel operations across all departments. Managed daily workflows for Front Office and Housekeeping, executed staff payroll, and prepared financial reports including P&L, operating budgets, forecasts, and yield.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Drove 70% of departmental upsell room revenue over 6 months.- Ranked #1 at the property and #5 in North America for Le Club AccorHotels Loyalty Program enrollments.- Consistently achieved positive TripAdvisor reviews and VOG feedback.- Developed a thorough understanding of all hotel departments, including Sales, Finance, Revenue, HR, and Engineering.- Assisted with TrustYou comments and led the "Cousu Main" service improvement project.- Curated Silicon Valley conferences and increased event satisfaction by 30% through customer storytelling.- Recognized as Employee of the Month for 4 consecutive months and named Trainee of the Year. -
Banquet & Event Manager In TrainingSofitel Nov 2015 - Feb 2016San Francisco Bay AreaManaged banquet and event operations, ensured smooth execution, handled guest complaints, and coordinated with staff and vendors.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Boosted F&B service score with positive TripAdvisor reviews in 3 months.- Managed guest issues and prepared shifts for smooth operations.- Increased event revenue by 5% through effective upselling.
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Guest Relations Manager/ Duty ManagerSofitel Nov 2014 - Oct 2015Chaoyang District, Beijing, ChinaOversaw guest relations and daily hotel operations as Duty Manager. Ensured high levels of guest satisfaction by managing feedback and resolving issues. Supervised front office activities and team performance, focusing on enhancing service quality and achieving operational excellence.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Promoted to Manager post-internship, leading a dynamic Guest Relations Department and supervising overall hotel activities.- Managed guest satisfaction platform and addressed TripAdvisor reviews.- Boosted hotel guest satisfaction score by 17% through effective team empowerment.- Led the team to exceed upselling targets in the front office for 5 consecutive months.
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Management Trainee As GroSofitel May 2014 - Nov 2014Beijing, ChinaManaged guest services, resolved issues, and improved guest satisfaction. Monitored feedback, implemented service enhancements, and supported senior management in optimizing operations.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬- Increased hotel TrustYou score with 30+ positive reviews in 6 months.- Promoted to Manager immediately after training completion.- Twice awarded "Best Trainee of the Month."
Vanessa Zhao Skills
Vanessa Zhao Education Details
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Hospitality Administration/Management -
Spanish Language And Literature -
Organizational Leadership -
English Language And Literature/Letters
Frequently Asked Questions about Vanessa Zhao
What company does Vanessa Zhao work for?
Vanessa Zhao works for Euromic
What is Vanessa Zhao's role at the current company?
Vanessa Zhao's current role is Business Development Manager @ Euromic | Global Business Development & Operations Strategist | Cross-Functional Project Manager | Hospitality & Tourism Innovator | Transforming Guest Experience & Post-Pandemic Strategies.
What is Vanessa Zhao's email address?
Vanessa Zhao's email address is va****@****-la.com
What schools did Vanessa Zhao attend?
Vanessa Zhao attended Swiss Hotel Management School, Ail Madrid Spanish Language School, Harvard Business School Online, Tianjin Foreign Studies University.
What skills is Vanessa Zhao known for?
Vanessa Zhao has skills like Event Planning, Hospitality Management, Hospitality, Hospitality Industry, Hotel Management, Micros.
Who are Vanessa Zhao's colleagues?
Vanessa Zhao's colleagues are Merina Begg, Cis, Citp, Kathy Lavery, Huw Tuckett , Citp, Eva Muminovic.
Not the Vanessa Zhao you were looking for?
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Vanessa Xinyu Z.
Passionate About People And Product (Nodejs, Typescript, Graphql, Vertx, Coaching)Singapore -
VANESSA ZHAO
Singapore -
Vanessa Zhao
Singapore -
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