•Applying cash receipts for customers against the relevant invoices within the PeopleSoft Accounts Receivable module•Responsible for resolving payment discrepancies, reconciling accounts, processing customer refund requests, and preparing reports•Apply cash/check (lockbox), EFT, and credit card payments to non-sponsored customer accounts•Research unidentified payments with customers and departments, apply to customer accounts, and process customer refunds as necessary•Research and apply complex on-account transactions that aren’t automatically applied•Correspond with the bank to resolve lockbox deposit issues•Reconciliation of merchant/bank card payments with sales activity, research and resolve discrepancies•Correspond with customers, departments, and bank card processors regarding online credit card payment questions or issues•Liaison and coordination with Sponsored Financial Reporting on related customer payments•Liaison, coordination with, and training of University departments on cash application issues, balance sheet account analysis, financial statement analysis, etc•Compliance matters, including the annual external audit; internal audit recommendations; and departmental compliance with accounting policies and procedures•Special projects as assigned, including participation in or support of financial system improvement projects•Reconciling Accounts Receivable to General Ledger

Increased collections of outstanding receivables by 200K from previous years.Increased re-enrollment deposit payment response by 15%.Settled all outstanding credits going back to 2018.Developed a new reporting method for transportation and successfully managed a new system.Increased reporting efficiency for Extended Day receivables.Created a new system that ensures monthly journal entries to GL are completed by day 5, and all account reconciliations are completed by day 15 of each month.Initiated communication with merchant vendors to uncover statement anomalies, decreasing # of account variances.Knowledge of fair collection practices.Managed Student Accounts sub-ledgersCreates reports and online forms for data collection.Responsible for managing accounts receivable (student accounts) for all students enrolled at Minnehaha Academy.Ability to communicate at all levels, developing rapport with parents, coworkers, and administration.Handles financial and academic records with a high degree of confidentiality and ethical standards.Attention to detail and competency in database maintenance, spreadsheets, word processing, and advanced computer skills.Monitor accounts, communicating with parents by email or phone regarding paymentsProvides quarterly and year-end reports on Student Accounts receivables.Determines the use of professional collection services when needed.Approves sending of transcripts, semester grade reports, and student record transfers.Responsible for compliance with state/local school district report requirements, providing status reports to the Director of Transportation at Minnehaha, and data entry of student biographical and transportation data.Administer the student transportation reimbursement program; responsible for all compulsory reporting to school districts that require it.

Successfully partnered with multiple youth sports clubs across the state to increase participation in the program by 25%. Promoted and led fundraising efforts for Virginia for pediatric and women’s cancer research, generated a 68% increase in funds raised from the previous year through effective club communication, community outreach, and a targeted social media campaign and led fundraising efforts for the Piedmont Hockey club followed by the Reston Raiders Hockey Club. Initiated program at Piedmont Hockey Club and created a duplicatable foundation. Challenged Reston to increase funds year over year ($13K raised in Y1, $25K raised in Y2). Successfully motivated Club to increase participation each year using targeted communication and video marketing. Created a strong social media following and created unique graphics to boost campaign visibility State-wide. Leveraged position with October Saves to create key partnerships with Monumental Sports, the Washington Capitals, the Chesapeake Bay Hockey League as well as the local media for future fundraisers and events.

Advises the President on day-to-day operations. Liaison with all outside vendors, successfully negotiating new contracts and manages conflicts. Oversees after-school and tutoring programs. Report to President any change in government regulations regarding HR such as FLSA. Drafted and implemented new Human Resources policies including new company handbooks and onboarding processes. Developed best business practice documentation to streamline business operations. Manages $100K office, student and facility supply budget. Sets schedules, delegates roles and executes all stages of projects throughout the year. Designs and implements marketing and internal communications strategies, including creating emails, flyers, and videos to communicate key messages with parents, students, and community leaders. Serves as spokesperson for Facebook Live video events. Routinely discusses confidential information with parents in a discrete manner.Key Achievements:• Ensures compliance with government and accreditation board regulations.• Implemented staff record management software for HR management in a centralized database.• Launched inaugural afterschool program, including creating a STEAM-based curriculum.• Implemented control system for staff certification tracking. • Negotiated vendor contracts and trained staff on new student HIPAA-complaint health record software (MagnusHealth), library management system and electronic inventory software.• Uncovered opportunity to purchase books at wholesale pricing, saving up to 40% in future costs.• Help align procedures to create consistency with operations in all school departments.• Routinely meets with different departments to improve processes.• Trains and supervises administrative staff.• Routinely counsel students and parents in sensitive matters.

Grew the business from 0 to 200 monthly sales in the first year of operation, selling in 44 states and 8 countries. Tripled sales volume within 3 years through the implementation of unique design strategies for a niche market. Drove online platform and social media marketing to increase brand notoriety and sales. Negotiated and setup exclusive agreement with wholesale suppliers and strategic business partnerships to lower costs and increase profit. Maneuvered the company to be the preferred vendor for school districts and created 50 original lines.