Vanessa H. Pmp Email & Phone Number

Remote

Transformation projects across the Citi Branch Network.I played a number of roles depending on the scope and scale of the initiative such as developing new processes, coordinating with specialist groups to interpret and operationalize technical requirements. I provided business management oversight for tech development teams and managed software development requests on behalf of the business.

North America

Business Project Manager- Focusing on projects that improve and enhance the Retail Branch day to day businessManaged the deployment of Zoom for Retail Branch use with Clients in 2020, collaborating with multiple workstream leaders to ensure the the roll out was completed on schedule.Provided ongoing support to leadership by providing information, updates, and performance metrics

Client Facing project manger for Salesforce integrationsManaged the implementation project for clients through lifecycleFacilitated kick off meetings and requirement gathering sessionsManaged the resource hours and client budget for project

Greater Atlanta Area

• Deployment Program Manager managing new product, application, and process projects in a matrix environment. • Manage projects/programs through the life cycle and provide ongoing support to field teams as a SME.• Drive QA sessions for full end to end testing of new product and systems prior to launch.• Work with various teams using different processes such as waterfall and agile. • Manage stakeholder expectations with project meetings and various reports.

Greater Atlanta Area

• Manage multiple small and medium sized financial services projects to roll out new products such as prepaid credit cards and their ancillary products such as websites, mobile apps, and IVRs. • Write project schedules based on business requirements and coordinate deliverables from multiple work-teams; and revise as needed. • Facilitate status and daily scrum meetings to provide routine updates to all stake holders and manage expectations.• Collaborate with Product Development team to define scope and deliverables of the project.• Document and submit requirement tickets in JIRA for the Development and QA teams.• Responsible for gathering and writing Business Requirements for Mobile pre-paid and reloadable financial products.•Managed timelines and mitigated Issues and Risks; also effectively worked with Legal, Marketing, and 3rd party Financial Institutions to achieve successful Mobile App rollouts.

Client facing project manager for two large customer software implementation projectsAttended all project meetings and take and distribute all meeting minutes to attendees Administered and maintained document files required by customer that is needed for the software implementation projectPrepared power point presentations for client kick off calls giving high level overview of the SOWAttended requirements meeting after kickoff of project. Wrote the formal client requirements document for system configurationData entry of GL Coding, Vendor Information, and accounting allocationsBuilt Project plan in MS Project to provide time line of all tasks and the calculated end date for the projectProvided project support to Project Team Director and Project Manager throughout SDLC process

Responsible for executing projects and product launches according to predetermined timelines and budgets.Provided support for the Division Marketing team. Wrote formal communication pieces for the monthly offers and promos to send to the sales field. Managed rate code implementations -Coordinated with MIS team to implement pricing and rate codes for new products and promos in the customer biller systems.Drove the Schedule for New Product Launches in the Division based on PM accomplishments of involved departments. Notified Division Sales and Marketing team when new product was available in an area. Collaborated with Corproate Product Development managers to roll out new products, product enhancements, and service delivery process changes.Planned, Initiated, and Executed Southern Division Static IP Clean up project. All efforts included gaining buy in from impacted stakeholders, staffing the team, provided training, monitored progress and provided daily and weekly status to stakeholders.

National Account ManagerTargeted companies with mulitple sites across the country by prospecting Director and C-Level contacts. I built relationships and obtained new accounts with companies such as Wackenhut, Raymond James, and DSI Dialysis generating an average revenue of $2800 per month per account.Managed the daily details of post sale operations and provided support to the other National Account Managers. Coordinated with individual markets and established process improvement plans on support for National Accounts.

Sales and Sales Operations Role - targeting small business accounts. Generated 25-30 new accounts per month. Revenue per account was an average of $110.00 per month.Targeted and sold larger accounts such as Mayo Clinic and Citicards work at home program. Revenue per account was approximately $2800.00 per month with 2 and 3 year term agreements.I was in this role at the time that Comcast Business was evolving into what is known of today. I provided additional support to the business by working with the cable construction team to provide information needed to complete assessments for property managers requesting cable access built to their commercial properties.