Proto is the leader for multilingual contact centre automation. Governments and businesses use Proto’s AI Customer Experience (AICX) platform to ensure local-language service, long-term operational efficiency, and citizen protection. All Proto deployments are powered by its HermesAI™ natural language processing engine for underserved and mixed languages.

- Successfully supervised the adaptation and translation of a T&E solution from India for the Brazilian market.- Acted as the main point of contact between India and Brazil teams, addressing issues and finding solutions promptly.- Provided comprehensive training to channel partners and clients on the platform, resulting in an increase in user adoption and usage.

BrandBastion helps large-scale advertisers take action and improve performance while protecting their brand on social media through a powerful AI-driven solution.

- Managed a successful transition project for Accounts Payable activities from Braga, Portugal to Timisoara, Romania, ensuring all tasks were completed on time and within budget.- Worked closely with cross-functional teams in both locations, serving as the main point of contact between them to address issues and find solutions.- Developed and implemented official guides to ensure adherence to company policies during the transition process.- Detected and resolved process issues, resulting in a time reduction of approximately 20% (equivalent to 0.5 full-time employees).- Provided training and support to team members to ensure a smooth transition and adoption of new processes.- Monitored and tracked project progress, providing regular updates to stakeholders and addressing any concerns in a timely manner.

As a project manager focused on business development, I worked with several clients and successfully delivered multiple projects by building and maintaining relationships with clients, while also ensuring their business goals were met. Some of my key achievements include:- Developed and executed the business plan for a marketing agency from scratch for a client in Massachusetts. This involved hiring and training a team of 8 people, as well as creating a comprehensive marketing strategy. The first campaign generated revenue of more than $300K, which was a significant amount for an experimental launch - covering the initial project costs and generating revenue for the next campaigns.- Collaborated with a wellness coach to develop her brand and online events. I conducted market research and competitive analysis to identify unique selling points and implemented an online marketing strategy, which led to a 23% increase in the number of event attendees.- Coordinated with a technology startup to establish their business in a new market. I identified potential clients and partners, established relationships, and successfully closed deals that resulted in a revenue increase of almost 20% in the first 3 months.- Led a project to develop a new product line for a consumer goods company. I conducted market research, identified potential suppliers, negotiated contracts, and oversaw the production process.In addition to these achievements, I also maintained regular communication with clients, managed project budgets and timelines, and provided timely updates on project progress. My expertise in business development, marketing, customer success, and project management enabled me to deliver successful outcomes for my clients.

- Conducted cost analysis and identified cost variations in the chemical business for multiple ExxonMobil companies.- Verified project costs and billed them to joint ventures, ensuring accurate billing and timely payment.Mentored and supported new hires/trainees in developing automation projects, resulting in an increase in process efficiency and a decrease in processing times by 82% overall.- Streamlined activities and reduced manual intervention by 20% by developing automation tools using Excel/Access/SAP and programming in VBA and SAP scripting.- Provided training on automation and optimization to internal stakeholders.

- Assisted in monitoring and analyzing inventory levels to ensure appropriate stock levels were maintained- Helped with tracking purchase orders, ensuring timely and accurate delivery of goods- Participated in coordinating and tracking shipments of materials and products to meet delivery schedules- Conducted research and analysis to identify potential areas for supply chain optimization and improvement- Assisted with data entry and analysis using various software tools such as Excel and SAP- Provided support in creating and maintaining accurate supply chain documentation and records- Worked collaboratively with cross-functional teams to support supply chain initiatives and projects- Contributed to identifying and mitigating risks in the supply chain to ensure business continuity- Participated in supplier relationship management activities, including communication, performance tracking, and issue resolution.