Vanessa Batchelor Email & Phone Number

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Chesterfield, England, United Kingdom

Sheffield, United Kingdom

Sheffield, United Kingdom

Sheffield, South Yorkshire, United Kingdom

• Designing and developing interactive, engaging e-learning solutions and monitoring development and integration of a new Learning Management System
• Learning Articulate 360 Software on the job.
• Design and build of a new e-learning course in Articulate 360, including producing images, interactions and audio.
• Editing video and audio clips.
• Working with subject matter experts ensuring historical and new content is factually correct and accurate.
• Refreshing historical modules.

Sheffield, United Kingdom

Processing large volumes of orders while working to timely deadlines and providing excellent customer service.

Sheffield, United Kingdom

• Providing first line IT Infrastructure support and second line application support to all users while based on client site.
• Logging, tracking, and resolving all incidents and service requests though TOPDesk ITSM.
• Liaising with other teams to resolve large-scale issues.
• Progressing tickets in the first line and business service desk queues to meet SLA targets.
• Fixing issues in the front and back end of Pega and Capture case management systems.
• Setup of user accounts on client specific case management applications.

• Working as part of the Application Support Team providing second-line technical support to all hospital staff during the integration period of the new Lorenzo Electronic Patient Record.
• Solving user issues in Lorenzo EPR via phone, email and remote assistance.
• Tracking and resolving incidents and service requests through Cherwell ITSM.
• Communicating with other teams.
• Liaising with software application providers to raise and resolve problems via Remedy ITSM.
• Creation and set-up of user accounts on other healthcare applications.

Sheffield, United Kingdom

Setting up Facebook applications and web stores for international and national clients.- Performing the setup and maintenance of client social media e-store apps and websites within Magento.- Offering support to internal and external stakeholders and clients on the sites and apps created, specifically in the Magento CMS.- Updating and improving the main.

Sheffield, United Kingdom

Acting as Project Manager for first 3 months due to absence, running one of the companies main projects encompassing software transformation and data migration.- Learning AGILE/SCRUM methodology on the job.- Organising SPRINT planning and retrospective meetings.- Working closely with the BA, Product Owner and developers to develop an accurate SCRUM board..

Sheffield, United Kingdom

Providing project support to the Business Change and PMO team for a multi-million pound software integration project. - Organising project and team meetings.- Capturing risks, issues, changes and tasks during lengthy meetings, and circulating to the team.- Creating and updating spreadsheets to track and manage project progression.- Analysing and reporting.

Cambridge, United Kingdom

Providing full project coordination for elearning programmes for a global provider of public sector services and digital learning solutions.Duties included:- Building e-learning and m–learning content using various in-house software such as eXact, Microsoft Office & Adobe suite, as well as writing HTML and CSS.- Liaising with designers, audio visual.

Cambridge, United Kingdom

Cambridge, United Kingdom