Vanessa Bielecki Email & Phone Number

Région De Montpellier, France

My missions are 1/3 end-user support, 1/3 Project activities and 1/3 Communication and training. My main objective is to continuously improve the use of the information systems within my Department.1) Support activity Within the General rental management Department, provide support to end-users on all softwares used in the Rental management area :- Manage Level 1 and Level 2 support requests.- Follow-up level 3 support requests with the software editor. 2) Project activities - Participate to creation of system updates, validate with end-users the functional specifications written by editor, participate to and validate the tests plan, follow-up & validate the software acceptance phase. Communicate to all end-users during deployment. - Development projects : Help the end-users on defining their customer needs, prioritize their feasibility, monitor implementation of versionning. 3) Communication and training - Create or improve end-users training documentation.- Keep the Group’s documentary database alive and up-to-date.

Région De Montpellier, France

On one of top 10’s SOX Orange applications (Back-office order management application, Entreprise sector) : - Be the functional specialist- Support the integrator team- Be the key contact for all stakeholders- Monitor project deadline dates- Validate corrections/patches provided by the integrator team

Montpellier Area, France

Functional project manager for various companies, in the region of Montpellier, supporting them throughout my missions.

Montpellier Area, France

2 year-mission via SII Group :Manage the transition between 2 transactional publishers working for the SNI group. Long-term project (2 years). 17 companies of the group involved. 4,5 million documents impacted (yearly). - Project activities : Build and monitor project plan (define activities, get commitment on target dates), create and monitor project scorecards.- Communication : be the discussion partner for the 2 publishers involved in the project. - Prepare and lead workshops, weekly meetings, and monthly meetings with all stakeholders.- Technical aspects : bring together and update all the functional specifications, draft the tests plan, follow-up & validate the software acceptance phase. - Support the implementation of the new publishing platform, and organize the gradual decrease of productivity with the first publisher.- Quality control and process improvement work on all the publishing activities of the SNI group.

Montpellier Area, France

6 month-mission via SII Group :Lead and support the launch and development of the Video products and services :- Be the key contact for the Sales, pre-Sales and internal actors. - Drive the development and the prioritization of the products functionalities with R&D and partners.- Work closely with Marketing in order to create customer facing support documents.- Train the other departments on new products or on new functionalities ("Train the Trainer" sessions)- Promote internally the Video products portfolio.

Baillargues

1 month-mission via SII Group : - Design of acceptance test plans.- Run tests for mobile applications.

Montpellier Area, France

2 year-mission via SII Group : Lead and coordinate Level-3-Support team, on Back office applications, Entreprise sector. - Project activity : Organize and put into production patches or corrective versions of the application. - Production activity : Validate that the corrections provided by the Support team are in compliance with the system specifications and the requirements. - Monitor and enhance the quality of the service provided by all levels of Support. *** During the 2013 National Orange Quality Seminar, the team I managed was presented as an example of best practices, in terms of Support-cost savings, and increase of the Quality of Service. ***

Montpellier Area, France

- Prepare and conduct trainings, provide support to sales rep during seminars- Optimize distributors / resellers trainings- Create and update online & offline training material- Participate in functional validation with the product managers

Montpellier Area, France

- Define project scope and target, build-up project plan- Select and manage international project team- Create process maps, document processes and implement them- Survey the customer needs, analyze their feasibility, flag-up the risks- Facilitate project implementation within impacted services- Communicate with all stakeholders- Measure performance and results (creation of monitoring scorecard)- Set-up project pilot and rollout, promote the project to a wider audience

Montpellier Area, France

- Build training programs and train new agents (12 people classrooms)- Daily report on agents activity, increase their performance (calls volume, customer issues closing rate)

Montpellier Area, France

- Increase website traffic in Customer Care department- Identify opportunities to increase customer web experience- Keep a permanent watch on multimedia activity

Montpellier Area, France

- Answer and handle customer calls, manage escalation queries- Decrease impact of logistical delays, ensure liaison with the factory

Montpellier Area, France

Passed with success a Webmaster / Webdesigner professional training in order to add technical competences to my Project Manager profile.Softwares used : Illustrator, Photoshop, InDesign,Flash, Dreamweaver, NetBeansWeb languages used : XHTML, CSS standards, PHP and MySQL queries, ActionScript (for Flash animations)

Project Management

Activities and Societies: Project ManagementTraining on PMI methodology (Project management Institute)

London Chambre Of Commerce Degree

City & Guilds Bureautic Degree

Diplome Assistante Commerciale Bilingue

Licence, Anglais