● Acts as liaison between FedEx Corporate Services, 20+ attorney firms and TSI to successfully manage and resolve payment collection and necessary judicial litigation efforts, working with all appropriate stakeholders.● Conducts rigorous analysis and updates for legal data provision, ensuring alignment with audit requirements and agile principles.● Generates weekly progress reports, assesses account productivity, and leads team and stakeholder calls to review accounts and project status.● Oversees suit and litigation coordination with attorney firms, also responsible for the onboarding of new attorneys and clients.● Works in partnership with all affected internal departments to ensure the highest quality service and compliance in accordance with client’s plan provisions and workflows.● Maintains service quality and compliance by collaborating with internal departments, utilizing IT management systems for task tracking.

● Participated in the Inventory Simplification initiative, streamlining balance management for accounts within the attorney network and the warehouse. ● Managed a comprehensive project involving the consolidation of attorney firms, successfully reducing the network from 70 to 35 firms, enhancing efficiency and partner autonomy; a 6-phase project that included executed timelines and schedules to ensure timely completion, utilizing Agile methodologies via Kanban boards, resulting in greater policy and strategy control. Weekly stand-ups were held to identify and reconcile any account issues. Weekly/daily stakeholder meetings were held to manage relationships and coordinate work among multiple parts and interdependencies associated with this project.● Executed process improvements and risk mitigation strategies, resulting in the alignment of account balances with Forward Flow policies and a notable decrease in operational and strategic risk.

● Facilitated effective communication and problem resolution between key clients and legal partners, maintaining a focus on preventing future issues.● Ensured accuracy in financial reporting and account reconciliations through timely data analysis and oversight.● Oversaw the distribution of financial account media to network attorney firms, contributing to enhanced customer service standards.

● Managed Partner Onboarding and Enablement program, ensuring comprehensive support through marketing strategies, software access, technical support, and educational resources that allowed software partners to be more self-sufficient.● Developed and maintained consistent communication channels, including monthly and quarterly updates, to align partnership collaboration with sales team objectives.● Administered company's online partner portal and external web pages, ensuring up-to-date and relevant partner program information and materials. Coordinated trade show involvement and successfully executed annual Partner Day event to foster program engagement and recognize key contributors.