*Master of Arts, Forensic Psychology Argosy UniversityMajor: Forensic Psychology *Paralegal Post Baccalaureate Certificate August 6, 2011 Kaplan University*Bachelor of Arts, June 16, 2010Lewis UniversityMajor: Criminal Social JusticeMinor: Business Administration*With over eight years of experience in the following below:*QUALIFICATIONS for identifying•Talent customer needs and presenting information appropriately•Demonstrated ability to gain customer trust and provide exceptional follow- up Secured numerous achievement’s for delivery of customer service •Proficient with Microsoft Office including (Word, Excel, and PowerPoint)•Familiarity with Spanish•Created informational packets for incoming adult students •Answered and responded to incoming calls•Performed word processing and data entry duties *Trained employees regarding company policies and procedures•Addressed clients hospitality needs & Background checks•Interacted with others to insure effective customer service with inbound & outbound calls•Greeted customers and determined their specific needs •Encouraged customers to return to generate repeat business •Talent customer needs and presenting information appropriately•Demonstrated ability to gain customer trust and provide exceptional follow- up Secured numerous achievement’s for delivery of customer service •Proficient with Microsoft Office including (Word, Excel, and PowerPoint)•Familiarity with Spanish•Created informational packets for incoming adult students •Answered and responded to incoming calls•Performed word processing and data entry duties *EXTRACURRICULAR ACTIVITIES*Fellowship of Justice (FOJ) Part- time member interacting with the police force & community August 09- May10*National Association of Profession Women- Full-time member interacting with professional women November 2011-Present