Vanessa Duran, Msc, Mba Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Toronto, Canada Area

★ People Management✓ Managed a logistics team of 3 people the preparation of individualized and highly detailed packages for 800+ study participants in 2020, achieving 100% accuracy.★ Supply Chain Management✓ Responsible for planning, managing and coordinating all activities related to intercontinental sourcing and procurement.

★ C-suite Level Presentation Skills ✓ I secured $3.3 million of investment from the Board of Directors just 4 months after being hired by delivering an executive presentation of a project proposal. I broke down the processes in a way that made it easy to understand for stakeholders who have not seen the process first-hand, provided data and evidence to showcase the issues and support my chosen solution.★ Leadership of Continuous Improvement Initiatives ✓ Analyzed business processes and added value by creating and managing projects that improve value, efficiency, and customer service levels. I charted a project which reduced delivery times by 50% and obtained savings of 60% in the yearly purchase of tools and consumables.• Direct Reports: 5, Indirect Reports: 50• Budget: $2 million• KPI’s: Gross Profit Margin, Production Costs, Budget Variance, Orders Delivered On-Time, Throughput, Capacity Utilization, Customer Return Rate, Demand Forecast Accuracy, Inventory Turnover, Supplier Quality Index

★ Key Performance Indicators’ (KPI) Management✓ With the company's strategic objectives in mind, I created and managed measurable KPI's to ensure fulfillment of ISO 9001 annual target goals. I produced dashboards and PowerPoint reports for executive level management on a monthly basis. I ensured policies and procedures were followed, and optimized processes to improve the daily operations. My operational unit (Multiplaza shopping centre) reached a score of over 90% in tenant and customer satisfaction in surveys conducted by third parties for 2016 and 2017.★ Training Delivery on Quality Management System methodologies✓ Provided training on lean management practices, empathizing with team members, understanding their concerns and conducting effective change management. I coached my team to achieve two ISO 9001 re-certifications, attain their KPI targets and keep our processes lean to ensure the business moved in the intended strategic direction. In 2017, I attained $40K in savings by implementing energy-efficiency strategies in our facilities.• Direct Reports: 10, Indirect Reports: 176• Budget: $1.7 million• KPI’s: Budget Variance, Customer Satisfaction, Maintenance Schedule Compliance, Supplier Quality Index, Percentage of Incidents Resolved

★ Process Mapping & Process Improvement ✓ I supervised a team of 5 Business Analysts in the implementation of process improvement strategies through the practice of Six Sigma methodologies. My team optimized and standardized all the business processes in the conglomerate and subsequently supported the implementation of SAP. We completed the deliverables within the scope and established timelines for the project.

Greater Los Angeles Area

• Self-managed system improvement projects for different departments such as Accounting, Order Processing, Records Management, and Website Projects. • Gathered data for every project, collected business requirements, designed solutions for implementation, collaborated with developers to verify design, trained end users, wrote user manuals. Also collaborated with external clients for certain I.T. projects.

Los Angeles Metropolitan Area

• Collaborated with a team of 2 consultants and 1 developer to gather software requirements and create Functional Design and Process Improvement Documents for 2 implementations of Microsoft Dynamics AX for lighting fixtures' manufacturers. • Composed technical and training documents for client’s employees. • Created technical demos and conducted presentations for potential customers.

M.S., Industrial & Systems Engineering

Activities and Societies: Viterbi Graduate Engineering Association

Green Economy Bridging Program, Sustainability Studies

Finding sustainable solutions to multi-dimensional problems balancing the triple constraints of people, planet and prosperity.

Master Of Business Administration (Mba)

Bachelor'S Degree, Industrial Engineering

Activities and Societies: Alpha Pi Mu, IIE, SWE