Vanessa Chien Lai Email & Phone Number

San Jose, CA, US

San Jose, CA, US

Product designer at Duo Security

San Jose, CA, US

Product design intern on the SSO team - designed a secure, end-to-end password reset experience utilizing personas, wireframe mockups, interaction flows, and prototypes. Planned and executed user research interviews to uncover opportunities for product customization.

Tokyo, JP

Designed patent-pending concept that utilizes Sound AR and AI-powered tools to recreate photo environments via Sony’s suite of home entertainment products. Built and tested prototype for a physical immersive experience, shot and edited video prototype, and designed UI for the experience.

Seattle, WA, US

Graduate UX Researcher in the Ethical Games Research Group directed by Cecilia Aragon, PhD. Worked on co-designing a game, along with faculty and students from the University of North Texas (UNT) to explore issues of ethics and diversity in data science.

UX lead for RateMyDorm, a dorm review site for prospective and current college students. Sketched, designed, prototyped high fidelity UI, led user research, and conducted usability tests to streamline user experience.

Seattle, WA, US

• Create, post, and manage promotional materials for Facebook, Instagram, YouTube, and Twitter
• Assist with committee planning and department nominations
• Draft, design, and publish web content
• Optimize social media presence

Needham, MA, US

• Managed pipeline of over 1,000 Hotel accounts totaling over $1MM annual revenue in the US and Latin America
• Consulted with Hoteliers to provide catered recommendations for digital marketing products and pay-per-click advertising tools
• Strategized with business owners to maximize click performance on site and achieve property-level marketing objectives
• Assisted with on-boarding and trouble shooting to build strong relationships with hoteliers and ensure customer retention
• Worked cross-functionally with engineering, product, and operations teams to ensure seamless back-end customer experience

Boston, Massachusetts, US

• Rocketbook, formerly on Shark Tank, creates reusable, cloud-connected note taking products from the future.
• Spearheaded Instagram organic creative strategy and social media campaigns to drive awareness and website traffic
• Created, edited, and published original photo and video content for social media and other channels
• Analyzed campaign metrics to draw meaningful insight and craft marketing recommendations for future social media strategy

Boston, MA, US

• Mentored over 50 students and assisted professor in sophomore-level required statistics course covering data analysis, excel regression analysis, and correlations
• Fulfilled daily essential tasks to support faculty including attendance, grading, and additional office hours, planning and leading review sessions, and proctoring exams
• Consolidated final semester grading report for head of statistics department, Professor Patricia Cortes

Philadelphia, Pennsylvania, US

• Managed student hiring, scheduling, and payroll operations
• Supervised and ran operations at dining hall that serves over 2,000 customers daily
• Ensured adherence to Board of Health regulations to maintain safety of staff and students
• Trained student workers in essential tasks in food prep, cleaning, and food safety

Philadelphia, Pennsylvania, US

Framingham, Massachusetts, US

• Worked alongside account managers to complete independent projects regarding digital marketing tactics, sales forecasting, search engine optimization, and margin support
• Traveled to Target Headquarters in Minneapolis, MN to present findings on user experience project
• Coordinated project to improve go-to-market standards of execution, reporting to over ten stakeholders
• Reported capstone project findings to Emerging Markets, Americas Wholesale, and Marketing teams

Santiago De Chile, CL

• Analyzed warehouse processes to improve internal operations
• Conducted industry research to assist the development of the company’s new E-Commerce Department
• Collaborated with branch managers to draft proposals for new system implementations and streamlined processes

New York, NY, US

• Developed original content for tech start-up and photo-sharing mobile app
• Marketed mobile app to an international network of photographers to increase awareness
• Recruited content contributors and beta testers to prepare for app launch and to gather media from international locations

Master Of Science - Ms, Human Centered Design & Engineering

B.S. Business Administration, Concentration: Marketing & Retail

Education record