Vanessa Codner Email & Phone Number

Perth, Australia

Perth, Australia

• Developed the organisational training strategy and oversaw its development and implementation. Identified the learning and development needs of impacted staff in relation to new software being introduced.
• Developed a detailed and realistic work plan for training materials and quick reference guides.
• Developed and delivered Learning Competency Matrix and Training Curriculum.
• Led the Instructional Designers across Clubs to develop and maintain a range of material including eLearning, facilitated sessions and self guided activities to use in Learning Cafe settings.
• Introduced and implemented Learning Cafe’s into State teams Learning Areas.
• Compiled and edited Program Monthly newsletter to maintain communication across sites.

Perth, Australia

• Short term contract to design and deliver training of new rostering software to impacted staff.A temporary contract role to design and deliver training for a new software solution for their Human Resources rostering.
• Identified training and development needs for the implementation of new software.
• Created learning documents and instructional guides for HR Staff and Business Managers for their new software implementation.
• Facilitated training to impacted staff members.
• Updated materials as required throughout the delivery of the program.
• Fielded and negotiated objections to the change in business processes.

Perth

Responsible for the face-to-face delivery and assessment of operational compliance, technical job-based and soft skills training. Responsibilities include: facilitating group based learning, co-ordinating and facilitating distance-based learning and providing training through instruction and demonstration of work skills. The development, design and review.

Perth, Australia

• Ensuring that company KPI’s including service and abandonment levels are met or exceeded,
• Increasing sales figures for individuals and the business unit,
• Maintaining data accuracy and integrity.
• Ongoing coaching and mentoring to staff (including monthly, probation and annual reviews),
• Training of new team members,
• Real time and historic administration of call centre statistics,

Perth, Australia

• Completing audits to ensure minimal errors from staff.
• Monitoring phone calls of team members and providing feedback and coaching where required.
• Assisting team members with their enquiries related to customer situations, underwriting principles and technical difficulties.

Perth, Australia

• Fielded customer service calls during the day, identifying and providing solutions for customers, decreasing their stress and anxiety and ensuring repeat business.
• Acted as a Team Leader from March 2003 onwards.
• Liaison between QBE and Homeloans Ltd for their insurance needs. Providing and converting quotes into profitable business and assisting with product inquiries.

Perth, Australia

• Monitored phone calls from team members and provided feedback, coaching & training for improved customer service/sales calls
• Inbound Sales
• Customer Service (Inbound Call Centre).

Perth, Australia

• Designed, implemented and reported special events and theme nights.
• Prepared and maintained budgets, reconcile actual costs and report a summary of the event.
• Designed all promotional advertising for these events.
• Assisted in the build of the new club membership database.
• Maintained the club’s Internet site.

Perth, Australia

• Managed a team of 80 in-store and off premise market researchers to conduct field demonstrations,
• Presented research findings to management teams, who used the information as the basis for their product development plans.
• Writing and presenting reports for suppliers who have used the promotional/demonstrating or merchandising units with our company,
• Training team members to successfully sell the different products that we were promoting in stores.
• Demonstrator, Promoter and Merchandiser

Diploma Of Vocational Education & Training And Diploma Training Design & Development, Workforce Development And Training

Dual TAE50116 Diploma of Vocational Education & Training AND TAE50216 Diploma of Training Design & Development

Certificate Iv In Training And Assessment Tae40116, Training And Assessment

Upgraded Certificate IV in Training and Assessment to remain compliant to work in Registered Training Organisations in Ausralia.

Certificate Iv In Training And Assessment Tae40110, Training, Instructional Design, Assessment

Activities and Societies: Certificate IV in Training and Assessment TAE40110 Certificate IV in Training and Assessment TAE40110

Project Management: The Basics For Success

MOOC from University of California, Irvine

Certificate Iv In Financial Services - General Insurance Fns40104, Insurance, Financial Services

Activities and Societies: Certificate IV in Financial Services - General Insurance FNS40104 Certificate IV in Financial Services

Diploma Of Business (Frontline Management) Bsb51004, Management

Activities and Societies: Diploma of Business (Frontline Management) BSB51004 Diploma Frontline Management (Business) Train the Trainer.

Certificate Iii In Telecommunications (Call Centres) Ict30599, Customer Service, Call Centres

Activities and Societies: Certificate III in Telecommunications (Call Centres) ICT30599