Vanessa Cuanan Email & Phone Number

As a Systems Administrator, it’s important to not only be skilled technically, but also with building relationships. I thrive in fast paced and challenging environments, thanks to my experience working within the gaming industry. For the past five years, I’ve been fortunate to work for Wizards of the Coast, where I’ve been in a Tier 3 Service Desk role. Some of the main skills that I have are Active Directory, Windows/Mac OS, Microsoft 365 Administration, PowerShell, Technical Troubleshooting, Documentation & Customer Service. My interests lie within SharePoint/Microsoft 365 Administration and I enjoy crafting solutions for cross-functional teams using Microsoft's Power Platform tools. My work style is characterized by efficiency and attention to detail, always with a focus on ensuring stakeholders and users are not just satisfied but genuinely delighted with the solutions I provide.I find much value in providing the best customer service as possible as I work with folks. I enjoy resolving ambiguous challenges and learning every day as our tech world changes constantly. If you would like to learn more about me, please reach out! I would love to chat.PS: If you're a Year Up student/intern/alumni, feel free to reach out. I love being able to help my Year Up community as much as I can.