Vanessa Dao Email & Phone Number

Singapore

Singapore

- Utilise Microsoft Project to create Work Breakdown Structure based on Project Management Framework, to track the work progress of different divisions including IT Team, Infra, ITSEC, ACH...- Host weekly project team meeting, monthly steering committee meeting to update project progress with various stakeholders, track budget and highlight current risks or issues project is facing.- Facilitate meeting with external stakeholders: local and foreign banks, ABS, MAS, etc. to update the project status as a build vendor or operator.- Manage a trade finance project end-to-end to go live within 9 months, liaise with the build vendor to provide operator requirements, follow strictly the project management framework and organisation governance during project phase.- Conduct workshops and gather requirements for a $3M project, prepare financial funding papers for MAS and work closely with third party vendors like Amica (legal), AWS (cloud), etc to get the quote with negotiating price.

Singapore

Utilize ClickUp to remotely oversee 5 developers, 2 QAs, and 4 in-house UI/UX designers to work on projects based on stakeholder requirements discussed through daily Scrum and weekly product meetings. Perform website management through Shopify Plus for brands, such as Coco & Eve, Sand and Sky BodyBoss, and SkinnyMint. Obtain an in-depth understanding of customer behavior through Google Analytics and heatmap to improve UI/UX and achieve website efficiency.- Earned the Best Performance of the Quarter awards in 2019 and 2020 for demonstrating excellentperformance and professionalism.- Brought significant growth to Coco & Eve and Sand & Sky brands by 20% following the launch of Spree to Shopify Plus migration project within a month, along with Bootstrap 5 resulting in 90 points in Google Speed Test on desktop and 80 points on mobile.- Acted as the driving force behind the 50% growth in conversion rate of brands during the Black Friday Cyber Monday sale in two years.

Vietnam

Provided first-rate services to 5 to 6 clients monthly through website design and management, as well as SEO optimization. Facilitated email marketing to increase sales while serving as a liaison among customers and developers. Guaranteed timely project completion in collaboration with in-house developers, designers, and QAs. Established and cultivated relationships with vendors and customers, ensuring their satisfaction.- Expertly handled numerous Vietnamese mobile app projects from concept to execution with successfullaunching following a year of development.- Increased the number of customers served each month between 2018 and 2019 through the delivery of outstanding service based on their requirements and specifications.- Made a major contribution to the successful sales increase of 40% of the company with timely completion of 90% of the assigned projects, while increasing customer satisfaction.

Vietnam

- Organized teachers' work schedules.- Prepared budget and financial reports for teaching equipment. - Handled inquiries and emails of the company.- Plan and execute school’s teaching strategy- Conduct students research

Bachelor'S Degree, Accounting And Finance, First Class Honour

Activities and Societies: Member of Kaplan Student Executive Committee Club Advisor and Program Coordinator for Vietnamese Community.

Diploma, Banking And Finance, 3.6/4

Activities and Societies: Member of Public Speaking ClubAcquire skill and knowledge through communication and critical thinking.