• Maintains positive employee engagement by focusing on employee activities, employee recognition programs, and communication forums • Reviews, tracks, and documents compliance with mandatory and non-mandatory training including safety training and anti-harassment training • Assists in recruiting, interviewing, and facilitating the hiring of qualified job applicants for open positions • Explains and clarifies benefit eligibility and pricing structure; supports employees in making informed benefits decisions and completing required paperwork • Supports onboarding of new associates including facilitating new hire orientation and employee recognition programs. • Administers and executes all policies and procedures regarding COVID-19 • Coordinates administration of changes to associate records in HRIS • Serves as primary point of contact and has responsibility for the coordination and record-keeping associated with FMLA, worker’s compensation, short-term disability, and personal leaves of absence • Reviews and approves requests for FMLA leaves • Partners with managers and leaders on company people programs and initiatives including performance review cycle and employee surveys • Coaches managers on performance management, employee relations issues, and conflict resolution • Assists with payroll administration to ensure all employees are paid in a timely manner • Aligns and executes strategy to support business objectives and promotes effective employee relations programs • Advises management on employee disciplinary meetings, terminations, and investigations. • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws

• Handled leave of absence paperwork and submissions including FMLA and personal leaves • Reviewed documentation, keep track of leave of absence in an Excel spreadsheet, add approved leave time in Kronos • Provided leave of absence designation notices

• Responsible for the sorting, loading, delivery, and collection of the U.S. Mail along assigned routes • Answered customer inquiries, tracked packages and maintained accountable items

Restaurant General Manager: Outstanding Restaurant Manager 2014Certified ServSafe Instructor and Registered ProctorOTP2 • Oversaw Operations, People Development, and Profitability for restaurant with $3 million in annual sales and 60+ employees • Recognized for ability to train and develop managers – developed/promoted 12 new managers in 2014 • Achieved 100% Friendly score on Mystery Shops and a 6.7% decrease in 800# complaints • Provided administrative support to employees regarding general human resources, benefits, employment, payroll questions, and policies and procedures • Verified payroll records, entered hours in payroll system including vacation, sick, and leave time • Managed the recruitment process including use of recruitment management system, screening, interviewing, HR paperwork (I-9 documentation), and new hire orientation • Maintained personnel records and ensured compliance • Managed training and development program including training records through the electronic Learning Management System • Ensured personnel actions (new hires, terminations, promotions, transfers, etc.) were accurately entered into the HRIS • Conducted regular training needs analysis and created training plan based on results • Prepared and processed termination paperwork; conducted exit interviews • Assisted employees with Benefits Enrollment during new hire orientation and Open Enrollment period • Planned and executed all employee engagement events • Conducted regular performance reviews and managed performance appraisal process for all employees and managers

Utilize numerous software programs and excel spreadsheets to identify order issues and address with manufacturer, warehouse, and customer in order to ensure best possible resolution

Processed customer orders via telephone, fax or email, answered customer inquiries and supported call center staff as needed