Vanessa Dinn Email & Phone Number

Key Achievements:• Lead project manager to decommission Lotus Notes, developed a plan to distribute 20 years of databases to Hyland OnBase and Microsoft Office365, moving all users to new solutions within a 15-month timeframe, including email and calendars. • Managed Microsoft Teams adoption project and deployed successfully to all employees within 2 months to accommodate pandemic work restrictions. Developed roll out plan, advised technical staff, created, and delivered training and provided technical support for DFCU’s internal staff of over 500 employees.• Implemented an internal customer work request solution, front line to back-office workflow, including esign functionality with DocuSign to automate form delivery to customer.Responsibilities:• Lead cross-functional business process improvement teams, acting as an interface and translator between back-office and front-line business units, IT and external service providers.• Facilitate the re-design of business processes by eliciting requirements from stakeholders and users, participating in process design, and ensuring completion of documentation such as requirements, proposals, workflows, use cases, screen and form designs, etc.• Lead corporate, process improvement, or other projects. Identify business process change opportunities, and work with staff to design, develop and implement business change. Lead or participate in process improvement and other corporate or divisional projects.• Analyze and evaluate process and system information to identify the root cause of business problems and create strong and rational business cases for business change.• Contribute to the development of the company's project management methodology and participate in the mentoring and coaching of other project managers.

• Created and executed technical project work plans; met changing needs and requirements, identified resources needed and assignment of responsibilities. • Monitored the progress of project and user requests including timelines and milestones, ensuring projects were on time, met requirements, and on budget. • Developed project cost and benefit estimates to establish project worth including the development of alternative solutions leading to recommendations for new systems, equipment installations, and/or changes to existing systems. • Worked closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions. Assist with the financial aspects of IT including, budgeting, purchasing, and budget review.

• Implemented and maintained the Lotus Notes infrastructure, supporting the needs of 500 employees for unified messaging and Lotus application solutions. • Led the analysis, recommendations, planning, implementation and deployment of new projects and systems, including maintenance releases, feature enhancements, security policy enhancements. • Provided liaison services between business units and IT.

Software installation and troubleshooting technical problems.