Vanessa Fontenot Email & Phone Number

Houston, Texas, United States

• Provide overall application expertise and knowledge• Ongoing application changes such as adding custom fields, layouts, changing field-level security, adding workflow rules, feature setup, and activation• Add/delete/change users, set up security, change territory and role hierarchy• Tier 2/3 troubleshooting and how to's• Investigate, research, replicate, test and resolve client issues in a timely manner• Keep clients informed of how and when problems are resolved• Participate in any additional follow-up testing and troubleshooting• Moderate and diffuse customer issues through effective listening skills, positive action, information gathering and/or ticket escalation• Promote and maintain a high quality, professional, and service-oriented company image among peers and customers

Houston, Texas, United States

● Service current accounts and recruit/source new business. ● Network at industry events, thru technology videos, marketing campaigns, virtual sponsorships, and social media platforms such as Facebook and LinkedIn. ● Marketing and Sales Promotions for 13 Escrow Officers across the Houston region.● Partner with vendors for sponsorship and customer experience opportunities in Clear Lake, Galveston, Montgomery, Galleria, and Cypresswood.● Manage 3 Facebook Company pages with content, video creation, and data analytics.● Collaborate between 5 Escrow teams to streamline solutions for client appreciation.● Develop marketing initiatives and content, onboarding strategies, and sales procedures to provide visibility throughout the market.

Austin, Texas Area

● Build customer relationships with existing and prospective clients by uncovering customers' needs in order to provide relevant solutions. ● Conduct closing for clients as a licensed notary as a substitute for the title team. ● Maintain client information in Customer Relationship Management and Settlement Services Software.● Interpret market trends in territories to develop leads and sales opportunities. ● Present technology, products, and services to internal and external stakeholders through networking, social media marketing, and real estate events. ● Collaborate between sales, internal contacts, realtors, lenders, escrow, and other real estate professionals to maintain a seamless closing experience.

San Antonio, Texas Area

● Prepared, redlined, negotiated, and managed contractual documents contracts for multiple lines of business such as Oracle Cloud, Oracle Hardware, Oracle Licenses, and Oracle Services.● Drafted contract language for legal review (from scratch) to satisfy customer requirements for contracts 5M and above.● Identified and mitigated business risks via the review of customer red-lines of standard Oracle contracts● Liaison between Legal, Finance, and Sales to resolve contractual issues.● Government Research and Development (R&D) contracts and subcontracts● Oracle Cloud and Services Certified for years 2019-2020

● Stimulate customer relationships with C-level Executives to streamline a portfolio of UPS technologies and solutions tailored to their business needs. Prospected and cultivated new business wins increasing territory international sales. Understanding and successful B2B solutions. ● Manage a base of 1000 + accounts in The Great Lakes area including Canada. Successfully developed a friendly rapport with customers to facilitate open discussion of needs, fulfillment, and cost proposals. Proactively qualified, located, and identified new business leads. Implemented improvements in efficiency, effectiveness, and productivity persuading customers to align their business with UPS organizational goals. ● Bridge gaps between consumers and business owners to build beneficial growth in their markets. Understanding and knowledge of all procedures, services, solutions, marketing promotions, and product offerings. Collaborated with Revenue Accounting, Operations, Warehousing, Support, and Account Executives in the field.

● Ensured daily sales goals, staffing, and standards of excellence with food quality were met regularly. Responsibilities included building relationships with vendors and food suppliers to provide weekly cost efficiencies. ● Directly monitored beverage and food sales quarterly through daily analysis of sales reconciliations. Negotiated and created contracts with all suppliers. ● Golden Star Award presented by Regional Director. Bar Championship Competition host for Regionals for multiple Fridays in surrounding cities