Vanessa Fontenot Email & Phone Number

Houston, Texas, United States

• Provide overall application expertise and knowledge
• Ongoing application changes such as adding custom fields, layouts, changing field-level security, adding workflow rules, feature setup, and activation
• Add/delete/change users, set up security, change territory and role hierarchy
• Tier 2/3 troubleshooting and how to's
• Investigate, research, replicate, test and resolve client issues in a timely manner
• Keep clients informed of how and when problems are resolved

Houston, Texas, United States

• Service current accounts and recruit/source new business.
• Network at industry events, thru technology videos, marketing campaigns, virtual sponsorships, and social media platforms such as Facebook and LinkedIn.
• Marketing and Sales Promotions for 13 Escrow Officers across the Houston region.
• Partner with vendors for sponsorship and customer experience opportunities in Clear Lake, Galveston, Montgomery, Galleria, and Cypresswood.
• Manage 3 Facebook Company pages with content, video creation, and data analytics.
• Collaborate between 5 Escrow teams to streamline solutions for client appreciation.

Austin, Texas Area

• Build customer relationships with existing and prospective clients by uncovering customers' needs in order to provide relevant solutions.
• Conduct closing for clients as a licensed notary as a substitute for the title team.
• Maintain client information in Customer Relationship Management and Settlement Services Software.
• Interpret market trends in territories to develop leads and sales opportunities.
• Present technology, products, and services to internal and external stakeholders through networking, social media marketing, and real estate events.
• Collaborate between sales, internal contacts, realtors, lenders, escrow, and other real estate professionals to maintain a seamless closing experience.

San Antonio, Texas Area

• Prepared, redlined, negotiated, and managed contractual documents contracts for multiple lines of business such as Oracle Cloud, Oracle Hardware, Oracle Licenses, and Oracle Services.
• Drafted contract language for legal review (from scratch) to satisfy customer requirements for contracts 5M and above.
• Identified and mitigated business risks via the review of customer red-lines of standard Oracle contracts
• Liaison between Legal, Finance, and Sales to resolve contractual issues.
• Government Research and Development (R&D) contracts and subcontracts
• Oracle Cloud and Services Certified for years 2019-2020

• Stimulate customer relationships with C-level Executives to streamline a portfolio of UPS technologies and solutions tailored to their business needs. Prospected and cultivated new business wins increasing territory.
• Manage a base of 1000 + accounts in The Great Lakes area including Canada. Successfully developed a friendly rapport with customers to facilitate open discussion of needs, fulfillment, and cost proposals. Proactively.
• Bridge gaps between consumers and business owners to build beneficial growth in their markets. Understanding and knowledge of all procedures, services, solutions, marketing promotions, and product offerings..

• Ensured daily sales goals, staffing, and standards of excellence with food quality were met regularly. Responsibilities included building relationships with vendors and food suppliers to provide weekly cost efficiencies.
• Directly monitored beverage and food sales quarterly through daily analysis of sales reconciliations. Negotiated and created contracts with all suppliers.
• Golden Star Award presented by Regional Director. Bar Championship Competition host for Regionals for multiple Fridays in surrounding cities