Triperse is a word-of-mouth community where we share and care about sustainable destinations around the world.

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* Led strategic communication efforts across multiple channels to engage diverse audiences globally.* Managed impactful media partnerships, crafting inspirational content to boost bookings.* Spearheaded tests and collaborated with external vendors to optimize communications. * Played a pivotal role in product team coordination, overseeing feature requests, prioritizing releases, and leading platform migrations. * Collaborated closely with Rewards teams to enhance rewards programs worldwide, leveraging analytics to inform future campaign strategies.

* Developed yearly promotional calendars and refined them quarterly, planning and launching promotional opportunities within budget.* Transformed customer insights into inspiring merchandising initiatives and worked with key marketing channels to ensure campaign support.* Produced merchandising landing pages, optimized merchandising processes, and managed day-to-day promotional plans.* Led and coordinated global merchandising projects and managed external partners to deliver campaigns.

* Developed partnerships aimed at increasing loyalty program benefits and driving acquisition in existing and new markets, through the VIP Access preferred partnership programme.* Managed a portfolio of preferred partners across multiple regions, overseeing strategy planning and regular communications.* Coordinated promotional offers, tracked program success metrics, and identified improvements to the program.* Planned and executed partner visits, trade shows, and educational events across Europe to grow brand awareness.

 February 2011 to December 2013 – Market Associate & Associate Market Manager Regional UK and Ireland (with account management responsibilities) January 2010 to January 2011 – Sales Coordinator for UK and Ireland May 2009 to December 2009 – Property Assistance Coordinator for UK and Ireland October 2006 to April 2009 – Market Coordinator for UK & Ireland* Managed various roles within the UK & Ireland markets. * Collaborated with internal teams and external partners to optimize market performance and drive business growth.

* Orchestrated corporate events ranging from intimate private exhibitions to musical concerts on site, ensuring flawless execution from concept to completion.* Curated art exhibitions, tailoring each event to the unique preferences and requirements of clients.* Managed all aspects of private dining events, including menu selection, wine pairing, floral arrangements, and venue setup, to create memorable and sophisticated experiences for clients and guests.

- Assisting Front Office Manager with daily duties and managing a team of minimum 3 receptionists- Developing, implementing, and maintaining a departmental program for colleagues to receive the appropriate training - Analysis of guest preferences in preparation of daily/weekly reports for arrivals/departures, as well as for improvement on Guest Satisfaction- Supporting customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience- Developing new ideas for cost-effective guest amenities- Analysis of the London market, including competitors’ strengths and weaknesses, economic trends, supply and demand and sell or upsell hotel products against them

Based at Hilton Kensington-Olympia (London)

- Handling all aspects of luxury holidays in the Southern Europe from pre-booking enquiries to post-booking advice- Preparing weekly clients travel plans and assisting with marketing

- Assist with preparation of budget for pre-opening phase and first 12 months of hotel’s operation- Recruitment, Training and Management of all Room Division Team, 12 people (from Front Office Manager to Telephonist)- Set up staff processes from pre-opening state into successful operation- Selection of distribution and sales channels for the hotel

Seasonal contracts in various resorts in Italy- Managing and training the concierge, night auditor and team of receptionists (8+ direct reports)- Ensuring the front desk provided a professional and friendly service for customers- Dealing with customers, including handling complaints and/or troubleshooting emergencies- Scheduling staff rota and training development- Liaising with other departments at all levels