Vanessa Gagnon Email & Phone Number

Milford, New Hampshire, United States

• Sole Human Resources individual responsible for the overall function for 150+ employees.
• Supported management by providing human resources advice, counsel, and decisions; analyzing information and applications.
• Primary contact for all recruiting and staffing needs in a fast-paced organization, successfully placing over 100 exempt and non-exempt employees in less than one year.
• Handled employee terminations and exit interviews including two major reorganizations in the company
• Developed leadership training sessions for managers and supervisors in aspects of Human Resources focused on coaching and performance management.
• Implemented and communicated employee benefits. Participated in plan renewals and conducted the company’s annual open enrollment meetings.

Durham, North Carolina, United States

- Translated manuscripts from English to Spanish and vice versa.- Improved quality of documents to have them ready for publication in research fields such as medical, science and business studies.

Greater Boston Area

• Exceed monthly revenue target of a 148 room hotel through suggestive selling and a detailed analysis of customer preferences.
• Reduced training time by 40% through the development of a “New Hire” binder for easier implementation into the In Room Dining role.
• Recognized as one of the top performing departments by Forbes Five Standards after updating all training manuals and routines to ensure compliance.
• Managed a 10 member team for the Food & Beverage division and provided support in daily operations.
• Organized the arrivals of confidential customers by employee collaboration and cross-functional teamwork.
• Communicated customer feedback and new requests to management identifying opportunities for service enhancement.

New Hampshire

• Award for Excellence in Academic Performance

Lima, Peru

• Minor in Operations Management
• Selected for Graduate Program Abroad

New Orleans, LA

• Increased customer satisfaction by proactively addressing customer needs, teaching employees to think outside the box and creating high quality service interactions.
• Maintained and promoted a continuous improvement environment and streamlined operations during busy periods.
• Granted the “Employee of the Year Award” for successfully increasing customer satisfaction.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations.
• Coached and oversaw team of 30 employees for the Food & Beverage division.

Orlando, Florida Area

• Accountable for cash register operations, sales transactions, and opening & closing procedures.
• Responsible for ensuring customer satisfaction by giving prompt, friendly and knowledgeable service.
• Maintained merchandise presentation and inventory.

Certificate, Strategic Human Resources Leadership

Master Of Business Administration (Mba), 3.9

Bachelor Of Business Administration (Bba), Hospitality Administration/Management