• Sole Human Resources individual responsible for the overall function for 150+ employees.• Supported management by providing human resources advice, counsel, and decisions; analyzing information and applications.• Primary contact for all recruiting and staffing needs in a fast-paced organization, successfully placing over 100 exempt and non-exempt employees in less than one year.• Handled employee terminations and exit interviews including two major reorganizations in the company• Developed leadership training sessions for managers and supervisors in aspects of Human Resources focused on coaching and performance management.• Implemented and communicated employee benefits. Participated in plan renewals and conducted the company’s annual open enrollment meetings.• Managed employee relations including performance development, manager coaching, investigations and progressive discipline.• Maintained all leave requests (ADA, FMLA, STD and LTD) for legal compliance.• Designed recognition programs around company values and branding which resulted in increasing engagement in each survey.• Administered company’s wage and salary program. Responsible for processing bi-weekly payroll.• Received Employee Excellence Award for embodying Lowe’s Purpose and Values.• Managed employee records to include processing new employees, maintaining sick and vacation accruals, ensuring benefits deductions, entering garnishments, and performed employment verification

- Translated manuscripts from English to Spanish and vice versa.- Improved quality of documents to have them ready for publication in research fields such as medical, science and business studies.

• Exceed monthly revenue target of a 148 room hotel through suggestive selling and a detailed analysis of customer preferences.• Reduced training time by 40% through the development of a “New Hire” binder for easier implementation into the In Room Dining role.• Recognized as one of the top performing departments by Forbes Five Standards after updating all training manuals and routines to ensure compliance.• Managed a 10 member team for the Food & Beverage division and provided support in daily operations.• Organized the arrivals of confidential customers by employee collaboration and cross-functional teamwork.• Communicated customer feedback and new requests to management identifying opportunities for service enhancement.

• Award for Excellence in Academic Performance

• Minor in Operations Management• Selected for Graduate Program Abroad

• Increased customer satisfaction by proactively addressing customer needs, teaching employees to think outside the box and creating high quality service interactions.• Maintained and promoted a continuous improvement environment and streamlined operations during busy periods.• Granted the “Employee of the Year Award” for successfully increasing customer satisfaction.• Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations.• Coached and oversaw team of 30 employees for the Food & Beverage division.

• Accountable for cash register operations, sales transactions, and opening & closing procedures.• Responsible for ensuring customer satisfaction by giving prompt, friendly and knowledgeable service.• Maintained merchandise presentation and inventory.