Oversees HUB operations strategy and new launch implementation for the Hematology and Oncology buy and bill products and Neuroscience specialty distribution portfolios. Partners with cross-functional teams such as Reimbursement field teams, channel operations, payer marketing teams, compliance and legal and sales to strategize and oversee current and future patient support services initiatives. Led the strategic planning and budget analysis for brand strategy in the Hematology and Oncology portfolio. Facilitated 2 drug launches and led the infrastructure development for HUB services such as access and reimbursement, nursing adherence, customer feedback tool and HUB/field team integration. Leads executive level insights for PSS utilization, operational health, monthly KPI overview and strategic roadmaps for PSS enhancements for both digital and operational HUB efficiencies (ie eBV, field reimbursement PSS tool, KPI dashboards, online enrollments).

Spearheaded the infrastructure development, Market Access tactical strategy build and team management of patient support programs for pharmaceutical manufacturers such as copay assistance, financial assistance programs, buy and bill, reimbursement, quick start, bridge programs, specialty pharmacy integrations, quality assurance, pharmacovigilance reporting and nursing adherence. Managed executive level HUB operations monitoring to ensure service level agreements are met and exceeded based on contractual agreements. Led the research and evaluation of orphan specialty manufacturers to design customized integrated pre & post market access strategy aligning to specific commercialization needs. Ensures interdepartmental efficiencies between IT, Operations, Sales and Finance. Responsible for the program development of the cardiovascular, ophthalmology, neurology and oncology portfolio ranging from $2,000,000 to $9,000,000.

Led the business strategy and implementation of HUB call center programs supporting copay solutions, buy and bill, reimbursement and free goods distribution. Led large-scale Salesforce HUB design with a portfolio of $12,000,000. Managed daily operational activities of 80 staff members. Monitored KPI metrics and program performance based on service level agreements. Led account management through client de-escalations, quarterly business reviews and postproduction support for technology deployments. • Tripled quarterly revenue volume growing from 2 million to 6 million in 4 programs through HUB portfolio expansion.• Revived HUB implementation from being at risk to launch a new product in the market to a turn around success story through standardization of implementation protocols.• Led the growth of 9 HUB programs for 240 employees and established 98% quarterly adherence rate to SLA contractual agreements.

Progressively led CMS Medicare Part D operational implementation and enrollment channel optimization. Responsible for the design, implementation and coordination of clinical pharmacy programs as directed by the Vice President of Pharmacy Operations. Supported strategic initiatives through data driven patient outcomes. Cost projection and strategic clinical program implementation for Medicare Part D operations yielded 17% ($1.5 million) of medical cost savings. • Managed a clinical program increasing 10% of medication adherence in 50,000 Medicare Advantage members. • Designed and launched an Opioid Overutilization management program reducing controlled substance outliers to 70% less members as identified by CMS.