Vanessa Gil Email & Phone Number

Fort Myers, Florida, United States

Fort Myers, Florida, United States

Manage a book of business of over 140+ clients.Leading initiatives and a series of sessions on assisting peers in successfully managing over 130+ clientsBecame an onboarding partner to new hires - supporting them in their first week at Gartner.Selected to be a Mentor one year into role.Recognized as a Top Performer 2022Nominated for the Rope and Anchor Award - (Someone whose collaboration with Internal Partners and external account managed had led to increased value and risk mitigation).Nominated for the Belief and Anchor Award (Someone who embodies the third belief of "Encourage and Motivate Each Other")Recognized and received the Champion Mindset Award in the overall Client Success Organization for 2022

Interviewed, recruited and hired new colleagues to join our opening team· Participated on the opening team for the new outdoor facility· Created Side Work and several SOP’s for our new facility – Steps of Service, Training guides· Designed and created menus and promotions for Vasari Members· Created incentives for our serving team to continue to stay motivated· Generated weekly schedule for our staff of 15 servers, 2 bartenders, 2 Expo and 1 hostess· Interacted with members to ensure they were satisfied with our service

Orlando, Florida, United States

• Inspired, motivated and trained a team of servers and hosts, while ensuring proper staffing levels• Interacted daily with hotel guests to promote the brand and accept feedback• Monitored, ordered and purchased essential materials for business operation• Conducted pre-shift meetings to update associates on daily forecast and daily expectations

Savannah, Ga

• Assisted Room Attendants to ensure cleanliness standards were met within 351 rooms and public areas• Experienced with high occupancy levels of approximately 98% year-round • Worked to minimize turnover through onboarding, training, and continual development • Managed hours and scheduling on Payroll to ensure productivity goals were met to prevent overstaffing and/or understaffing• Received Colleague Engagement Survey score of 100% based on 37 employees in the department• Reviewed applicants and conducted Interviews for potential new candidates to join the team• Scheduled, ordered and ran daily boards for up to 32 Room Attendants • Painted and transformed the housekeeping yard environment and office for a motivating work ambiance

Savannah, Georgia

• Performed rotation training in HR, Sales, Events, Banquets, F&B, Front Office, Revenue and Reservations

Bonita Springs, Florida

• Supervised housekeeping, inspected rooms and ensured cleanliness met Coyle standards • Shadowed operational procedures including scheduling, order fulfillment, running Room Attendant boards, and performing guest check-ins• Provided exceptional service in the Regency Club for VIP guests including set up, serving and break down of breakfast and Hor D’oeuvres

• Dedicated to ensure customer satisfaction by remaining accessible and friendly• Thorough knowledge of menu offerings, including food, spirits, and wine pairings• Trained new staff on proper food service and upselling techniques• Executed function set up for various club events for up to 400 people

Orlando, Florida Area

• Interned throughout Housekeeping inspections, public areas supervision, and office coordination • Executed the revision of 1641 room amenities within Opera to simplify the check-in process at the front desk