Vanessa Heine Email & Phone Number

Madison, Wisconsin

Madison Wisconsin

Provide administrative support to three attorneys Maintain attorneys calendars Scheduling appointments and court hearingsOrganize and maintain filing systemsExtensive use of Microsoft Word, Outlook, and ExcelProvide a high level of customer service to clients

Madison Wi

Assist attorney in creating files for clients both electronic and hard copy Prepare formal document for client execution and file document with the U.S. Patent and Trademark Office, docket due dates Correspond with clients in written and verbal communication Maintain calendar using Microsoft Outlook Assist in daily clerical duties, including billing, invoicing, photocopying

Madison Wi

 Developed proficient knowledge in administration of Estate, Trust, Power of Attorney, and Payable on Death situations Identified needs of individual and business clients; maintained professional client relationships through customer service excellence Answered customers' questions, and explained available services such as deposit accounts, bonds, and securities. Compiled information about new accounts, entered account information into computers, and filed related forms or other documents. Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit. Performed teller duties as required. Referred customers to appropriate bank personnel to meet their financial needs. Interviewed customers to obtain information needed for opening accounts, collected and record customer deposits and fees, and issued receipts using computers. Investigated and corrected errors upon customers' request, according to customer and bank records. Executed wire transfers of funds.

Madison Wi

 Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips. Entered customers' transactions into computers to recorded transactions and issued computer-generated receipts. Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines. Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Counted currency, coins, and checks received, by hand or using currency-counting machine, and prepared them for deposit or shipment to branch banks or the Federal Reserve Bank. Ordered a supply of cash to meet daily needs. Received and counted daily inventories of cash, drafts, and travelers' checks. Prepared and verified cashier's checks. Sorted and filed deposit slips and checks.

Madison, Wisconsin Area

 Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Inventoried stock and reordered when inventory dropped to a specified level. Instructed staff on how to handle difficult and complicated sales. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate. Assigned employees to specific duties. Enforced safety, health, and security rules. Examined merchandise to ensure that it is correctly priced and displayed and that it functioned as advertised.

Associate'S Degree, Paralegal

Activities and Societies: Dane County Basic Estate Planning ClinicParticipated in program to help low income seniors and veterans prepare.

Associate'S Degree In Applied Science- Paralegal Studies, Marketing

Activities and Societies: DECAMarketing