Vanessa Hellman Email & Phone Number

• Utilize multiple systems to accurately bill patient accounts across various locations.
• Conduct follow-ups with insurance companies to verify coverage and obtain claim statuses.
• Process correspondence from payers for claims.

Antioch, California, United States

*Built QuickBooks File for new Company*Run weekly payroll for 5 employees, including setting up employees in payroll system.*Research payroll errors and process payments for federal and state taxes, social security, Medicare and various employee deductions.*Prepared monthly financial statements by compiling data as needed from various sources within the.

Concord, California, United States

*Managed QuickBooks Payroll *Handled billing of clients through QuickBooks; Handled collection of payments*Set up new hiring process*Initiated the beginning of handbook as well as safety measures for field team*Co-Authored all employment ads for new employees. *Handled all office material ordering including breakroom items

1201 Auto Center Drive Antioch, CA

• Negotiated Contracts with Vendors
• Enhanced customer service experience by delivering immediate service and proactively addressing issues to avert future problems.
• Reduced payroll/administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Reconciled monthly financial statements
• Handle Pricing Updates from Vendors for our Point of Sale System
• Co-Authored and Enforced Policies and Procedures for company

• Researched and Resolved Customer Account Inquiries
• Consistently Exceeded in Productivity, top 5% in site
• Top overall performer on team in both July and December 2011 as well as February 2012
• Consistently above 95% in customer satisfaction

• Promoted within 2 months from Data Entry to Account Manager
• Consistently exceeded queue deadlines for multiple accounts
• Liaison between insurance agent’s financial institutions
• Coordinate incoming requests from borrowing customers

Tracy, CA

• Promoted within 1 month from Data Entry to Transportation Clerk
• Managed in-house transportation
• Maintained Excel Spreadsheet utilized by warehouse loaders/unloaders to ensure operations ran smoothly

Enter ambulance trip reports, for specified medical carriers, into a company data base in order to bill accordingly.Consistently in the top 5% of team in meeting daily performance goals, for entering reports.