Vanessa Graves Email & Phone Number

Alaska, United States

Lead group (22- 44 people) tours 1500 miles in 7 to 12 days throughout Alaska and Canada.• Excellent customer service working with a diverse population by understanding their want and needs.• Planning event gatherings, problem-solving any issues that arise, networking with co-workers and support staff, and research topic of locations.

Presenter for On Stage Alaska travel shows throughout the United States & Canada. Showcasing Holland America Alaska cruise and land packages.

Alaska, United States

Lead group (22- 44 people) tours 1200 miles in 7 to 12 days throughout Alaska and Canada.• Excellent customer service working with a diverse population by understanding their want and needs.• Planning event gatherings, problem-solving any issues that arise, networking with co-workers and supportstaff, and research topic of locations.

Kennewick, Washington, United States

Plans, develops, and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; including coordination of one-to-one programming for residents who cannot participate in a group setting.• Responsible for meeting the Standards or Excellence for Resident Programs. Ensures Resident Programs' mission and model are the foundation of community programs.• Ensures resident… Show more Plans, develops, and implements creative and exciting Resident Programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; including coordination of one-to-one programming for residents who cannot participate in a group setting.• Responsible for meeting the Standards or Excellence for Resident Programs. Ensures Resident Programs' mission and model are the foundation of community programs.• Ensures resident welcome and engagement protocols are in place.• Through independent judgment and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers.• Ensures daily, weekly and monthly calendar of events requirements are met.• Ensures specialty programs are scheduled according to the Resident Program Annual Master Calendar. Show less

St Joseph, Missouri, United States

• Accurately maintain and manage three departmental operating budgets, ensuring all financial transactions are documented following University accounting processes • Serve as the initial point of contact for the Divison of Student Affairs for students, staff, and faculty, and effectively engage with other campus departments on building and developing programming and resources to best meet the needs of our students • Responsible for the direct supervision of multiple student employees… Show more • Accurately maintain and manage three departmental operating budgets, ensuring all financial transactions are documented following University accounting processes • Serve as the initial point of contact for the Divison of Student Affairs for students, staff, and faculty, and effectively engage with other campus departments on building and developing programming and resources to best meet the needs of our students • Responsible for the direct supervision of multiple student employees and assigning them to complete varied tasks to assist with the front office operations • Provided excellent customer service to all students, staff, and faculty Show less

Alaska, Florida, South Dakota

Workcamper - Rush-No-More R V ParkJun 2020 - Aug 2020 (3 months)• Manage registration and reservations for cabins, RV, and tent sites.• Provide high-level customer service to all guests.• Retail sales in the park office. Help as needed with special events.Hospitality Field Staff - Hello! Destination ManagementDec 2019 - Jun 2020 (7 months)Adaptability and great customer service are key to the role of a Hospitality Field Staff. I assisted in a wide rangeof… Show more Workcamper - Rush-No-More R V ParkJun 2020 - Aug 2020 (3 months)• Manage registration and reservations for cabins, RV, and tent sites.• Provide high-level customer service to all guests.• Retail sales in the park office. Help as needed with special events.Hospitality Field Staff - Hello! Destination ManagementDec 2019 - Jun 2020 (7 months)Adaptability and great customer service are key to the role of a Hospitality Field Staff. I assisted in a wide rangeof duties, and each day was different from the next.• I meet clients at the airport and assisted them with transportation.• Tour directing to locations around the Orlando, Florida area.• Assisted at events, conventions, and meetings.• Worked closely with Account Managers and their VIP clients, providing the support they need for a successfuloutcome.Tour Director (Journey Host) - Holland America LineMay 2019 - May 2020 (1 year 1 month)• Lead group (22- 44 people) tours 1200 miles in 7 to 12 days throughout Alaska and Canada.• Excellent customer service working with a diverse population by understanding their want and needs.• Planning event gatherings, problem-solving any issues that arise, networking with co-workers and supportstaff, and research topic of locations. Show less

Columbia, Missouri Area

• Reviewed and evaluated student applications and documents to ensure each step complies with the Americans with Disabilities Act with strict confidentiality • Developed strong relationships with a diverse range of traditional and non-traditional learners by introducing them to assistive technology and accommodations • Organize all daily tasks to ensure that strict deadlines are met, student inquiries are resolved, and support is provided to staff and faculty effectively and efficiently… Show more • Reviewed and evaluated student applications and documents to ensure each step complies with the Americans with Disabilities Act with strict confidentiality • Developed strong relationships with a diverse range of traditional and non-traditional learners by introducing them to assistive technology and accommodations • Organize all daily tasks to ensure that strict deadlines are met, student inquiries are resolved, and support is provided to staff and faculty effectively and efficiently • Collaborated with students, faculty, and staff to find creative solutions to individual needs by utilizing technology and campus resources• Recognized on campus as an expert in assistive technology • Chair Accessibility Awareness Committee and Diversity Action Team• Work with textbook providers to ensure texts are accessible digital formats Show less

Columbia, Missouri Area

• Provided technical support, training, and management of multiple software programs for Student Affairs• Managed all social media for the Division of Student Affairs include: Facebook, Twitter, Instagram utilizing Canva and Hootsuite• Manage and developed the current website• Coordinate interventions solving technology access issues with disability populations, including individuals with visual impairments, language and learning disabilities, traumatic brain injuries, hearing loss,… Show more • Provided technical support, training, and management of multiple software programs for Student Affairs• Managed all social media for the Division of Student Affairs include: Facebook, Twitter, Instagram utilizing Canva and Hootsuite• Manage and developed the current website• Coordinate interventions solving technology access issues with disability populations, including individuals with visual impairments, language and learning disabilities, traumatic brain injuries, hearing loss, and motor and dexterity problems• Trained faculty and staff on access issues and concerns of students with disabilities who use documentation, websites, labs, testing, and software/web programs• Implement and maintain all AIM (Accessible Information Management) technology database Show less

Reeds Spring, Mo

•Onboarding and facilitated the software training for administration, teachers, and staff throughout the district’s five schools •Responsible for managing the district’s inventory of all technological devices, including troubleshooting and resolving computer hardware and software support tickets received •Defined project deliverables, setting schedules, running implementation meetings, and resolved business and technical issues •Managed daily tasks in the technology department… Show more •Onboarding and facilitated the software training for administration, teachers, and staff throughout the district’s five schools •Responsible for managing the district’s inventory of all technological devices, including troubleshooting and resolving computer hardware and software support tickets received •Defined project deliverables, setting schedules, running implementation meetings, and resolved business and technical issues •Managed daily tasks in the technology department, including inventory and work orders•Served as a member of RCET-SW Tech Board (6 years)•Troubleshoot computer hardware and software issues•Provided leadership and support for district-wide Technology Fair•Created grants and E-rate funding for the school year Show less

Nixa, Mo

• Wrote contracts with appropriate documentation for sub-contractors • Managed weekly accounts receivable invoicing with budget summaries• Investigated issues in projects to save the company money• Provided computer/telephony support and maintenance

Lenexa, Ks

IT Administrator/Tech Support• Managed, maintained, and organized all telecommunication, data, and wireless products corporate-wide • Installed, configured, and implemented ADP system for payroll• Coordinated operations within multi-user IT networks that provide voice, data, and text transmission• Organized and maintained IT Department daily tasks• Implemented new software/hardware corporate-wide in a timely and efficient manner• Supervised document imaging department… Show more IT Administrator/Tech Support• Managed, maintained, and organized all telecommunication, data, and wireless products corporate-wide • Installed, configured, and implemented ADP system for payroll• Coordinated operations within multi-user IT networks that provide voice, data, and text transmission• Organized and maintained IT Department daily tasks• Implemented new software/hardware corporate-wide in a timely and efficient manner• Supervised document imaging department Document Image Coordinator• Created policy and procedures for scanning documents, storage of documents, and AP documents• Enhanced turnaround time of documents to be scanned with minimal errors• Researched, evaluated, and purchased new document imaging software Show less

Reeds Spring, Mo

• Coordinated schedules, resources, and contacts for Technology Team• Planned and developed the Reeds Spring R-IV School District Technology Plan• Answered Help Desk phone and emailed responses to questions with a high degree of accuracy • Provided computer hardware/software support

Overland Park, Ks

Software Engineer III - Project Manage Software Implementations• Conducted session planning, implementation walk-throughs, and postmortem meetings• Managed and implemented code changes into production and non-production environments• Coordinated schedules and contacts for computer software implementations • Audited risk assessments, code, and processes• Managed communication between internal/external groups and outside vendorsTest Engineer I – Long Distance… Show more Software Engineer III - Project Manage Software Implementations• Conducted session planning, implementation walk-throughs, and postmortem meetings• Managed and implemented code changes into production and non-production environments• Coordinated schedules and contacts for computer software implementations • Audited risk assessments, code, and processes• Managed communication between internal/external groups and outside vendorsTest Engineer I – Long Distance Communications• Implemented computer telephony integration into CSG call centers - Atlanta, Chicago, Dallas• Tested and introduced new feature functionality • Designed and developed test plans for computer telephony integration project• Provided training to customer trainers on functionality Show less

Mountain Home, Ar

• Installed NT based servers for the Dynamic Network Routing (DNR) Platform• Maintained GeoTel ICR Peripheral Gateway equipment - Including hardware, software, and network configuration at customer premises

Overland Park, Ks

• Served as lead technical support for 300+ customers• Loaded, configured, and troubleshot NT 4.0/Windows 95 on client workstations• Diagnosed hardware, software, and connectivity problems• Integrated hardware components into systems (Desktop/Laptop/Servers/Printers)• Worked as coordinator for Y2K implementations

Lenexa, Ks

• Built, upgraded, and repaired IBM and compatible computers for the entire service base (200+ off-site kiosks, 40+ in-house PC’s)• Tested, evaluated, and repaired all electronic computer components

Certified International Tour Manager, Tourism And Travel Services Management

Bachelor In General Studies, Minors: Business & Management

Activities and Societies: Alpha Sigma Lambda

Associate Degree, Microcomputer Systems Technology

Old School Technology - I learned all about 1's and 0's, programming programmable ROM's, and using an ohmmeter.