Canopy is a home services roll up in its infancy. It has recently acquired one of the largest residential roofing firms in the Phoenix metro area, where I oversee the Operational Excellence division. My team is responsible for enhancing operational efficiencies and bolstering profitability throughout the organization via targeted initiatives as well as finding avenues for resource centralization across our portfolio companies.We work closely with our partner, Forever6 (INVH, BLVD), as we pursue further expansion and portfolio integration. Www.forever6.com

• Guided a team of regional Vendor Managers, overseeing vendor operations strategy, performance, and cost management.• Led the implementation of national procurement initiatives to deliver cost savings ranging from 15% to 40% across categories such as HVAC, Paint, Appliances, Roofing, and Flooring.• Successfully implemented a BPO solution, resulting in 24/7 maintenance support, a boost in Customer Satisfaction (CSAT) from 3.3 to 4.5, and the ability to scale maintenance operations by 50% without expanding the internal workforce.• Enhanced overall vendor performance and risk management by offboarding the lowest-performing 25% of vendors, re-training existing vendors, and revamping the vendor onboarding process, achieving a 100% vendor compliance review rate and a substantial 70% month-over-month increase in the enrollment of high-quality vendors.• Negotiated a 28% cost reduction in the Work Order Management System contract.• Developed SQL-based dashboards for evaluating vendor speed, quality, cost, and CSAT, facilitating informed vendor selection and performance management decisions.• Skillfully negotiated contracts on behalf of other Operations teams.

• Procured in-store equipment for major retailers in the industry, such as Kroger, Albertson’s, Publix, Aldi, and HEB, achieving a 97% on-time delivery rate.• During the peak of the pandemic, sourced and successfully negotiated contracts totaling $3 million for Personal Protective Equipment (PPE) and shopper materials all while navigating global supply shortages and shipping delays. Additionally, oversaw inventory management, warehousing, and fulfillment for these critical supplies.• Developed SQL-based dashboards to track procurement expenditures and monitor vendor performance.• Renegotiated the Coupa contract, securing a reduction in costs and enhancing technical support. Restructured the entire platform for increased optimization and efficiency, leading an organization-wide initiative to boost on-platform purchasing.• Spearheaded the implementation of Certa, a comprehensive company-wide vendor onboarding, approval, and risk management system. This highly collaborative project involved close coordination with multiple teams to gather requirements and expand functionality. As a result, the project achieved a 100% new vendor and purchasing approval rate and a 60% increase in approval speed while simultaneously reducing legal, financial, and security risks.• Created and delivered quarterly SOX compliance audits, actively enforcing system controls. Notably, these audits were recognized by external auditors as the most comprehensive in the organization among all system administrators. Collaborated closely with consulting firms to implement Governance, Risk, and Compliance practices.

• Took direct responsibility for the management of over 10 national partnerships and exercised oversight over the onboarding and compliance processes for approximately 1,200 additional vendors.• Developed Mode Analytics SQL dashboards designed to gauge compliance with national programs, resulting in an average increase of 18% within a two-month period. This achievement significantly contributed to the reduction of procurement costs.• Implemented a strategic vendor management approach that elevated average vendor Service Level Agreements (SLAs) from 76% to 91% within a span of three months.

• Led the national vendor management strategy, risk management, systems, and analytics in a dynamic, high-growth environment.• Streamlined operations by automating more than 25 Vendor Management tasks through the creation of integrations between various systems using Zapier, often incorporating SQL, HTML, and JS.• Created a compliance management process, resulting in a substantial increase in overall vendor insurance and contract compliance from 83% to 98%, thereby significantly reducing organizational risk.• Skillfully negotiated over 20 contracts, including five major national contracts, and played a key role in contributing to a Request for Proposal (RFP) for a $2 million contract.• Implemented a scalable procurement infrastructure that played a pivotal role in expanding the organization from 6 to 22 markets within one year.• Authored all Vendor Management playbooks, policies, and training curricula. Provided training, coaching, and indirect supervision to a team of 18 Vendor Managers.

• Directly managed 15+ local vendors, ensuring productivity, performance, andpricing expectations were consistently met.• Created first Vendor Management Playbook materials, adopted by allVendor Managers in other markets.• Sourced and implemented a Vendor Management CRM that was subsequentlyused in all 22 markets by 50 Homes team leaders.

• Responsible for all Purchasing reporting and analytics including measuring vendor performance, trends, and sourcing needs using Tableau and Excel. • Created a VBA script that automated the text of vendor performance score-cards based on Excel data, reducing scorecard generation time by 90%.• Developed Purchasing playbook and implemented process improvementsdesigned to mitigate operational and financial risk.• Established planning objectives for Purchasing projects by identifying key issues while using performance metrics to monitor progress and ensure timely completion.• Organized and led weekly meetings with 11 members of the Purchasing Teamand monthly webinars with 300+ vendors.

• Assisted SVP of Property Operations and functioned as a liaison between its units providing support as needed.• Learned and performed data analysis and visualization using Microsoft Power BI, Tableau and Excel.Contributed to the development of a Vendor Management web app and was responsible for maintaining backend data to support the system.• Worked closely with Vendor Management in developing new projects and implementing vendor policies and procedures.• Ensured financial controls were in place for Property Operations by providing monthly and weekly control reports.• Provided extensive support to senior leadership and executive officers.

As an intern I was able to work closely with leaders across multiple business units to identify challenges, collaborate on building solutions and implement process improvements to drive meaningful change. • Acquisitions: Worked with contractors, investors and owners in the development of new constructions and acquisitions by gathering and presenting bids, handling closing documents, performing due diligence, and property management software implementation.• Accounting: Worked along CFO and controller with invoice processing, account reconciliations, tenant chargebacks, monthly journal entries, quarterly distributions, month end reporting and general accounting support.• Reporting: Responsible for providing vacancy reports, unit status reports, leasing activity reports, rent roll and ad hoc property management reports to executive management. • Marketing: Ordered marketing materials for all properties and made sure there were plenty on stock. Contributed to the branding process and the creation of logos for new properties.• Leasing: Implemented new leasing agreement, move-out fee schedule, preventative maintenance schedule, resident complaint record system and asset management filing system.• Property Management: Assisted property management with inspections, extensive market surveys, property rehabilitation, maintenance work orders, internal lease audits, leasing of apartments and customer support.• Recruiting: Scheduled interview appointments, interviewed applicants and made hiring recommendations. Recruited employees through job fairs.

• Performed data entry and analysis using SPSS Statistics.• Completed 25+ interview cases in order to collect qualitative behavioral data. • Received certifications in CITI (Research Ethics and Compliance Training), HIPPA (Health Insurance Portability and Accountability Act) and Mental Health First Aid USA

• Coordinated inspections, showings and open houses using the MLS and MRIS.• Processed listings, clients, contracts, and open houses. • Gathered feedback from buyers and agents for listed properties.• Researched and published monthly and weekly market statistics for single-family and condo sales.