Vanessa Ip Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

- Performed data model designing, cleansing, transformation, and delivery of useable data structures for further insights analysis, reporting and visualization to facilitate business operations, enhance strategic decision making and maximize sales

Vancouver, British Columbia, Canada

- Fostered cross-functional team awareness of data quality and data management best practices by engaging with stakeholders across the company to validate and document the data flow and business processes across integrated enterprise resource planning (ERP) systems. - Enhanced the customer experience and revenue generation on the e-commerce platform through the resolution of data inconsistencies across software systems that involved investigations using SQL- Designed and executed an organization-wide survey for data quality assessment. Cleaned and analyzed data and presented actionable insights to the leadership to drive process enhancements and strategic resolution of data management challenges

Contracting for client engagement on customer analytics and solution performance reporting.

Vancouver, British Columbia, Canada

Project management and cross-functional collaboration: - Promoted to product analyst for leading the development of the intranet analytics program which resulted in all clients adopting the new data analytics tools and applications- Coordinated with teams in project delivery from end-to-end, translating client requirements, documenting requests and bugs at each stage, facilitating clear communication, and delivering user training. These actions resulted in timely deployment and successful customer adoptionData quality and analysis:- Executed data collection, cleaning, manipulation, validation and troubleshooting procedures to ensure optimal data quality for internal and external utilization, and to foster a culture for high data quality standards - Analyzed quantitative and qualitative data sets using Excel / SQL / Google Analytics and synthesized customer needs to identify insights and opportunities. This resulted in a streamlined product roadmap and improved efficiency for feature development and design by 15%Client engagement and product customization:- Customized and managed the analytical tools for 15+ customers, enabling them to leverage accurate metrics and drive business results- Designed automated Tableau / Google Data Studio / Power BI dashboards that saved clients 20 hours per quarter in generating performance reports - Regularly presented statistical and descriptive analyses trends to executive leaders, driving a 20 - 25% increase in employee engagement and a 15% increase in employee productivity through targeted recommendations- Demonstrated the impact of my work through multiple client feedback, indicating that the reporting of data insights enabled clients to deliver effective solutions and achieve positive business growth

- Led the client support team to proactively refine service processes that delivered structured yet tailored user experiences, boosting customer satisfaction rates and maintaining 0% customer churn- Managed 15+ customer relationships and provided technical support for Google Analytics, Google Tag Manager, Google Data Studio, Microsoft SharePoint Classic & Modern, Microsoft Office 365, Habanero’s SaaS software- Collaborated with anagile product team in development, backlog prioritization, analytics measurement & reporting, quality assurance, solution upgrades and new hire training, achieving a 20% decrease in deployment time and errors, and an increase in sprint velocity - Initiated and led the migration to a new ticketing system, improving tracking of ticket metrics and enabling data-driven decision-making that enhanced customer service and operational efficiency

Burnaby, British Columbia, Canada

- Worked in Canada: Vancouver Coastal Health, Northern Health, and Fraser Health.Worked in Australia: Queensland Fraser Coast Regional Council, and New South Wales Cumberland Council- Conducted 750+ annual regulatory inspections and complaint investigations covering food safety, drinking water quality, industrial camps, personal services, sewage systems, recreational pools, and communicable diseases, including an 85% increase of inspections in remote communities after taking over a new geographical district- Achieved an average 80% increase in re-inspection compliance rate as an effort of educating operators, implementing progressive enforcement measures, and recommending practical solutions to gain compliance with public health legislation- Utilized critical thinking and sound judgment to evaluate environmental risks and mitigate potential health and safety hazards, contributing to improved population health outcomes and a reduced burden of disease

New South Wales, Australia

Queensland, Australia

British Columbia, Canada

Burnaby, Bc

- Evaluated and validated 1500+ imported products for the safety and quality compliance with food standard policies & regulations to provide actionable insights to stakeholders and recommend safe, reliable and cost-saving solutions- Performed internal warehouse checks ahead of Loblaw and Canadian Food Inspection Agency audits, enforcing business rules and corrective actions; achieved an audit score of 98% representing a model of high standard- Collaborated with suppliers, sales, warehouse, logistics and external agencies to facilitate clear communication and documentation on product recalls, detainments, disposals and inventory reconciliation across Canada, resulting in timely and efficient resolution of issues

North Vancouver, British Columbia, Canada

Professional Certificate, Business Analytics

Methods and strategies for addressing descriptive, predictive, and prescriptive analytics challenges in real-world business scenarios..

Bachelor'S Degree, Food, Nutrition And Health

The program covered the entire spectrum, starting from agricultural production and food processing, extending to their promotion.

Bachelor'S Degree, Environmental Health Inspection

The program covers the migration of public health hazards through risk & compliance assessment, education, regulatory inspection.