· Evaluate, select, and manage IT vendors and service providers.· Negotiate contracts and ensure quality service delivery.· Lead and manage IT projects, including planning, execution, and monitoring.· Coordinate with cross-functional teams to align projects with business goals.· Provide technical support and resolve IT-related issues for team members.· Oversee installation, configuration, and maintenance of hardware and software.· Manage network infrastructure, ensuring performance, security, and data integrity.· Implement and maintain backup, disaster recovery plans, and IT policies.· Collaborate with other departments to address their IT needs and provide solutions.· Facilitate training and development on new technologies and systems.· Develop and implement IT strategies aligned with business objectives.· Plan and manage the IT budget, staying current with industry trends and technologies.· Maintain accurate documentation of IT systems, processes, and prepare regularperformance reports On progress: · Feasibility APP, System Development AI & floor plan Catalog · CU New system Implementation · Implementation of IT support and attendance issue workflow process

Achievements· Website redesign, development, QA anddeployment.· Process Mapping (ASIS-TOBE), for new automations (Make).· Enhance processes and optimize workflows through automation implementation· Pandadoc Integration system for signatures.·Clickup upgrade, standard operating pocedures (SOP) and integration for CRM.· Hubspot Implementation and integration with website.

· Management of scope, timeline, and budget of the credit evolution, multiorder and revenue recognition projects in Mexico. · Management of stakeholder, guaranteeing their participation for critical decisions and documents approval.· Responsible for requirements definitions (Discovery).· Provide the talaris methodology guidance to promote the fulfillment of the projects.· Coordinate and consolidate the weekly status presentation for stakeholders.· Management and tracking of impediments and actions derived from different sessions.Achievements· Implemented projects: Customer Blocking and Unblocking (Highradius), Administrative Blocking Automation (SAP), Payment in Terms, Onboarding 2.0 and Multiorder and Revenue Recognition

· Management of the electronic document system, Onbase.· Configure and adjust Onbase software, profiles, parameters and guidelines.· Execute improvement actions and projects.· Administrate and control the budget of contracts and projects in charge.· Lead a team of 17 employees nationwide.· Process in SAP the monthly billing of contracts and projects.Achievements· Planning and implementation of the project "document administration workflow" and” bank guarantee workflow".· Planning and constantly reviewing the general status of the Onbase tool.· Implementation of the entire electronic billing process from receipt to payment.· Restructuring and improving of the document process due to covid19 contingency.

· Planning, scheduling and coordinating the supply and collection routes of food dispensing machines in the regional coast.Achievements· Implemented new practices for tracking effectiveness of campaign success by measuring digital metrics and client return on investment.· Optimization of routes, frequency of visits and supply of employees in charge, redistribution of areas according to geolocation.

· Coordinated schedules and day-to-day activities of crew to satisfy project needs.· Review daily financial reports and reconciled accounts to keep information current and accurate.· Estimate materials and labor requirements to complete jobs within budget and timeline requirements.· Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.· Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.Achievements· Planning and implementation of the project in the KONTROL ID app, automatization of supervisions.· Increased in 8% the customer satisfaction comparing first semester of 2017 with first semester of 2018.· 15% reduction in complaints and claims from 2016 to 2017.· Planning and implementation of additional services via webpage.· Attracted new clients.

Área de entrenamiento comercial encargada de mantener y buscar nuevos convenios para beneficio de colaboradores, efectuar reportes de control y verificación de la base de requerimientos externa, manejo de indicadores y garantizar la calidad en las capacitaciones hacia nuestros clientes.