Vanessa Jin Email & Phone Number

Auckland, New Zealand

The Terrace / The Grill (Pre-opening Team Member)▪ Contributed to the successful launch of The Grill, setting up operations and establishing service standards from pre-opening to fully operational status.▪ Led daily operations of a 5-star hotel's breakfast restaurant at The Terrace, optimizing service flow during peak hours and maintaining high guest satisfaction.▪ Developed and implemented staff training programs, enhancing team performance and improving guest experience.▪… Show more The Terrace / The Grill (Pre-opening Team Member)▪ Contributed to the successful launch of The Grill, setting up operations and establishing service standards from pre-opening to fully operational status.▪ Led daily operations of a 5-star hotel's breakfast restaurant at The Terrace, optimizing service flow during peak hours and maintaining high guest satisfaction.▪ Developed and implemented staff training programs, enhancing team performance and improving guest experience.▪ Managed key guest relationships, including Air New Zealand and China Eastern Airlines crew groups, ensuring smooth accommodations by coordinating with Front Office and F&B teams.▪ Supervised inventory management, procurement, and collaborated closely with the kitchen team to streamline service and reduce wait times.▪ Assisted the Assistant Manager with revenue tasks, supporting forecasting and tracking to optimize profitability. Show less

Auckland, New Zealand

Auckland, New Zealand

▪ Recruited, trained, and supervised staff, maintaining high service standards and team performance.▪ Managed staff scheduling to ensure efficient daily operations and adequate coverage.▪ Performed vendor negotiations to secure quality supplies and manage costs effectively.▪ Designed new menu layouts and introduced a delivery service, expanding the restaurant's offerings and reach.▪ Managed reservations and organized various events, including weddings and a special event for Air… Show more ▪ Recruited, trained, and supervised staff, maintaining high service standards and team performance.▪ Managed staff scheduling to ensure efficient daily operations and adequate coverage.▪ Performed vendor negotiations to secure quality supplies and manage costs effectively.▪ Designed new menu layouts and introduced a delivery service, expanding the restaurant's offerings and reach.▪ Managed reservations and organized various events, including weddings and a special event for Air New Zealand's Korean route launch.▪ Communicated effectively with the kitchen team to ensure smooth operations and timely service during events and daily services.▪ Executed marketing strategies via social media to enhance visibility and attract new customers.▪ Managed financial tasks such as payroll and generated weekly, monthly, and annual sales reports.▪ Ensured compliance with licensing regulations, hygiene standards, and health and safety guidelines (LCQ). Show less

Auckland, New Zealand

Gwangju, South Korea

▪ Recorded and reported on all expenditures, ensuring accurate financial documentation and transparency.▪ Monitored billing and financial activities to comply with election laws and regulations.▪ Designed and created promotional materials for the campaign, including flyers, posters, and digital content.▪ Managed the candidate's social media presence, increasing engagement and visibility by regularly updating and interacting with followers.▪ Assisted with coordinating campaign… Show more ▪ Recorded and reported on all expenditures, ensuring accurate financial documentation and transparency.▪ Monitored billing and financial activities to comply with election laws and regulations.▪ Designed and created promotional materials for the campaign, including flyers, posters, and digital content.▪ Managed the candidate's social media presence, increasing engagement and visibility by regularly updating and interacting with followers.▪ Assisted with coordinating campaign events and outreach activities to boost candidate awareness and support. Show less

Republic Of Korea

*Pre-opening Team Member ▪ Supervised and trained staff in Standard Operating Procedures, ensuring consistent, high-quality service delivery.▪ Led the Loyalty Program and VIP services, achieving a Heartbeat Satisfaction score of 85.79 and an IHG Member Recognition score of 88.36, both exceeding targets.▪ Ensured a smooth stay for airline layover crews by coordinating with F&B and housekeeping teams, while managing transportation, billing, and breakfast arrangements as Duty… Show more *Pre-opening Team Member ▪ Supervised and trained staff in Standard Operating Procedures, ensuring consistent, high-quality service delivery.▪ Led the Loyalty Program and VIP services, achieving a Heartbeat Satisfaction score of 85.79 and an IHG Member Recognition score of 88.36, both exceeding targets.▪ Ensured a smooth stay for airline layover crews by coordinating with F&B and housekeeping teams, while managing transportation, billing, and breakfast arrangements as Duty Manager.▪ Conducted night audits, ensuring accurate financial records and compliance with company policies.▪ Supported revenue generation initiatives by optimizing room upselling and membership enrollments and contributing to the development of new service strategies.▪ Proactively communicated with other departments regarding VIP guest arrivals and special requests to ensure seamless service. Show less

Seoul, Korea

Gwangju, South Korea

Gwangju, South Korea

Bachelor'S Degree, Tourism And Travel Services Management, 4.25/4.5

Associate Degree, Airline Flight Attendant, 4.36/4.5