The Terrace / The Grill (Pre-opening Team Member)▪ Contributed to the successful launch of The Grill, setting up operations and establishing service standards from pre-opening to fully operational status.▪ Led daily operations of a 5-star hotel's breakfast restaurant at The Terrace, optimizing service flow during peak hours and maintaining high guest satisfaction.▪ Developed and implemented staff training programs, enhancing team performance and improving guest experience.▪… Show more The Terrace / The Grill (Pre-opening Team Member)▪ Contributed to the successful launch of The Grill, setting up operations and establishing service standards from pre-opening to fully operational status.▪ Led daily operations of a 5-star hotel's breakfast restaurant at The Terrace, optimizing service flow during peak hours and maintaining high guest satisfaction.▪ Developed and implemented staff training programs, enhancing team performance and improving guest experience.▪ Managed key guest relationships, including Air New Zealand and China Eastern Airlines crew groups, ensuring smooth accommodations by coordinating with Front Office and F&B teams.▪ Supervised inventory management, procurement, and collaborated closely with the kitchen team to streamline service and reduce wait times.▪ Assisted the Assistant Manager with revenue tasks, supporting forecasting and tracking to optimize profitability. Show less

▪ Recruited, trained, and supervised staff, maintaining high service standards and team performance.▪ Managed staff scheduling to ensure efficient daily operations and adequate coverage.▪ Performed vendor negotiations to secure quality supplies and manage costs effectively.▪ Designed new menu layouts and introduced a delivery service, expanding the restaurant's offerings and reach.▪ Managed reservations and organized various events, including weddings and a special event for Air… Show more ▪ Recruited, trained, and supervised staff, maintaining high service standards and team performance.▪ Managed staff scheduling to ensure efficient daily operations and adequate coverage.▪ Performed vendor negotiations to secure quality supplies and manage costs effectively.▪ Designed new menu layouts and introduced a delivery service, expanding the restaurant's offerings and reach.▪ Managed reservations and organized various events, including weddings and a special event for Air New Zealand's Korean route launch.▪ Communicated effectively with the kitchen team to ensure smooth operations and timely service during events and daily services.▪ Executed marketing strategies via social media to enhance visibility and attract new customers.▪ Managed financial tasks such as payroll and generated weekly, monthly, and annual sales reports.▪ Ensured compliance with licensing regulations, hygiene standards, and health and safety guidelines (LCQ). Show less

▪ Recorded and reported on all expenditures, ensuring accurate financial documentation and transparency.▪ Monitored billing and financial activities to comply with election laws and regulations.▪ Designed and created promotional materials for the campaign, including flyers, posters, and digital content.▪ Managed the candidate's social media presence, increasing engagement and visibility by regularly updating and interacting with followers.▪ Assisted with coordinating campaign… Show more ▪ Recorded and reported on all expenditures, ensuring accurate financial documentation and transparency.▪ Monitored billing and financial activities to comply with election laws and regulations.▪ Designed and created promotional materials for the campaign, including flyers, posters, and digital content.▪ Managed the candidate's social media presence, increasing engagement and visibility by regularly updating and interacting with followers.▪ Assisted with coordinating campaign events and outreach activities to boost candidate awareness and support. Show less

*Pre-opening Team Member ▪ Supervised and trained staff in Standard Operating Procedures, ensuring consistent, high-quality service delivery.▪ Led the Loyalty Program and VIP services, achieving a Heartbeat Satisfaction score of 85.79 and an IHG Member Recognition score of 88.36, both exceeding targets.▪ Ensured a smooth stay for airline layover crews by coordinating with F&B and housekeeping teams, while managing transportation, billing, and breakfast arrangements as Duty… Show more *Pre-opening Team Member ▪ Supervised and trained staff in Standard Operating Procedures, ensuring consistent, high-quality service delivery.▪ Led the Loyalty Program and VIP services, achieving a Heartbeat Satisfaction score of 85.79 and an IHG Member Recognition score of 88.36, both exceeding targets.▪ Ensured a smooth stay for airline layover crews by coordinating with F&B and housekeeping teams, while managing transportation, billing, and breakfast arrangements as Duty Manager.▪ Conducted night audits, ensuring accurate financial records and compliance with company policies.▪ Supported revenue generation initiatives by optimizing room upselling and membership enrollments and contributing to the development of new service strategies.▪ Proactively communicated with other departments regarding VIP guest arrivals and special requests to ensure seamless service. Show less