Vanessa Jones Email & Phone Number

Wallsend

As the partnership manager and joint owner of the company I am responsible for the operational positioning of Building Capacity. My role is to create and maintain relationships with partner companies and clients which can lead to new business and potential clients. I work as a key business professional responsible for the evolution and exposure of the business. I create, maintain and grow significant CRM contracts to enable business development and reach our targets.The main focus of my work is building stable relationships with our partner companies – Pearson Group and Ecordia.Pearson WBL, a world leading education company, are uniquely placed to provide everything needed to address skills gaps and enable learners to reach their full potential as effectively and efficiently as possible. We are proud that Pearson have assessed, assured and accredited our FLEX modules.Ecordia is a premier provider with one of the best online systems available and nearly 10 years of e-portfolio experience.Dedicated to providing online cutting edge technology, reducing cost, improving quality and increasing efficiency we work with our customers as partners, not merely suppliers. These companies support us in delivering our unique tailored FLEX courses both online and offline.Another element of my role is to create stable relationships with our clients, identifying their needs and helping them choose the most suitable courses. Good relationships with our existing clients will often lead to recommendations and new customers. In order to ensure all our customers get a consistently high quality service, I supervise staff training and monitor their interaction with clients. I also help to market our courses through public speaking events, communications through the local media and by personally attending Building Capacity’s events. Meeting new people and building a rapport with them is the best part of my job.

Newcastle Upon Tyne, United Kingdom

National Grid provide gas and electricity to many households and businesses. The company connects people to the energy they use safely and aims to supply cleaner energy in the future. National Grid own 4 out of the 8 regional gas distribution networks in Great Britain and play a vital role in delivering electricity reliably, safely and efficiently throughout England and Wales. As the management information manager I was responsible for managing a team of employees in the National Grid’s shared services department. I was part of the overall shared services management team and the lead on the shared services/HR management information and data management. Managing the internal relationships within and outside shared services was also part of my remit.I had to ensure the team met the targets set and that work was completed before the deadlines. Ensuring this work was carried out in an efficient and accurate manner was also part of my job.

Newcastle Upon Tyne, United Kingdom

National Grid provide gas and electricity in a safe and efficient manner to businesses and homes across Great Britain and the United States. I was the shared services front desk manager at the National Grid for a short time before becoming the management information manager. I was responsible for setting up and managing the shared services front desk within a set timescale and budget. The role involved managing the shared service’s department customers. I had to manage the HR, finance and SCM departments by setting standards and establishing controls to monitor performance for call handling and query resolution.

Newcastle Upon Tyne, United Kingdom

Responsible for ensuring that Quality Management methodology was incorporated across all human resource activities.Set standards and established controls to monitor performance and built systems to support self service activities. Account manager with HR partners.

Newcastle Upon Tyne, United Kingdom

Responsible for the team management of a gas emergency call centre with over 300 employees including workforce management of call centre employees, tracking and monitoring and customer complaint resolution.Motivated, coached and managed team.

Post Graduate Diploma In Hrm, Cipd

I gained a post graduate degree in human resource management (CIPD) after studying at Northumbria University for 2 years.

Ba Business And Finance (Hons)

Studied at Northumbria University for 3 years to gain a BA (Hons) in business and finance.

Diploma In Marketing

Attended Northumbria University for one year to gain a diploma in marketing.