Vanessa Dang Email & Phone Number

Calgary, Ab, Ca

• Elicit and document requirements and user stories for both project and operational deliverables• Participate in planning sessions with engineering teams• Conduct gap analysis, investigate and document user behaviour with stakeholders and generate process maps and workflow models where applicable• Conduct discovery sessions to understand, document, and diagram business processes• Act as a liaison between stakeholders and the development teams• Drive process improvements on a variety of internal as well as merchant facing issues

• Facilitate requirements gathering workshops and meetings to collect and understand current client processes and data• Gather, define, analyze, and translate stakeholder requirements, data, and technical constraints into various client facing and internal deliverables and user stories• Collaborate with internal stakeholders (Strategy, Product, Client Success) to document requirements and map solution options • Facilitate and execute user acceptance testing to ensure requirements are met and solution is functional• Act as a customer advocate within Symend, driving customer-oriented solution design and supporting materials

• Act as expert user for company developed software application• Develop SQL queries for day to day operational use, ad-hoc client requests, and reporting• Develop Power BI dashboards for operational monitoring and reporting• Configure campaigns on Symend technology platform and coordinate campaign activities• Support project teams to assess application performance and identify opportunities for improvement• Create performance reports for clients• Support the development of digital communication tactics and strategies to maximize results for clients

• Data mine, manipulate, and analyze donor data to produce reports and figures to support company operations • Manage data cleanliness and accuracy to optimize database usage• Compile and present data formally on a regular basis to track operations and identify areas of success and challenges• Support in implementation of new technology from a data perspective to ensure governance and integrity of data

• Deliver Management System Analyst Services to the CNOOC International Management System (CIMS) Sustainability Team• Report and analyze CIMS Key Performance Indicators to optimize system usage• Analyze system data and produce ad hoc reports as required to optimize system usage and effectiveness• Manipulate, interpret, and translate complex data sets into useful information for a variety of stakeholders• Coordinate the auditing and development of CNOOC International standards and business processes to ensure governance and compliance• Act as Expert User of CIMS content creation/development tools i.e. Microsoft Office tools• Act as Expert User of CIMS back-end application• Create and deliver CIMS training to CNOOC International employees to ensure system is being used to the best of its abilities

• Contribute to the implementation of the CNOOC International Management System (CIMS) to achieve better effectiveness and efficiency across the company• Create and align different functional business processes using Microsoft Visio to ensure company-wide consistency• Manage the administrative CIMS application requirements to optimize system usability• Organize and facilitate four Operational Excellence working groups to generate global business processes and standards across the operating assets • Develop project documents (charter, user guides, posters, quick reference guides, roadmaps, communication plans, presentations, project schedule)

• Develop custom reports for business use in company land management system• Act as support contact for three major critical business applications to the company’s oil sands operations• Compile data on approximately 100 applications managed by the oil sands application support team to create and maintain configuration management database• Develop network diagrams and infrastructure diagrams for oil sands business applications