 Responsible for all collection development in children's and young adult departments, including purchasing, weeding, and displays.  Provide readers’ advisory and reference question support to patrons, including identifying and locating materials, managing holds, circulation processes.  Develop and conduct majority of programs for children of all ages and teens.  Conduct outreach storytime and circulation to local daycares and preschools.  Maintain budget for children's and young adult departments.  Coordinate teen volunteers.  Maintain teen department Instagram page.  Plan and coordinate summer reading program.

In my time writing, I have self-published 4 books (3 novels, 1 self help nonfiction) and additional e-books. I have also blogged and created multiple websites. More can be learned on my writing hub website, www.VanessaKelman.com.

• Provide readers’ advisory and reference question support to patrons, including locating materials, holds, circulation processes.• Develop and conduct programs for children of all ages.• Create digital resources, including program and readers’ advisory flyers, newsletter, and LibGuides.• Contribute to collection development, including weeding projects

• Provide readers’ advisory and reference question support to patrons, including locating materials, processing holds, circulation processes, technology questions, and accepting payment.• Process materials, including covering, labeling, preparing for interlibrary transfer, and shelving.• Develop and conduct programs for preschool and school-age children.• Create digital resources, articles and video tutorials.• Contribute to collection development, including weeding projects.

As an Independent Consultant with Usborne Books & More I have learned a great deal about the children's book market and ways to promote literacy while helping customers select books for the children in their lives.-Assisted customers in selection and purchase of children's books-Held fundraisers to help organizations earn free books-Processed paperwork for the business

While working at Cables & Connectors, I have expanded the online footprint of the business while selling product through the company's main website and eBay store. My work includes:-Setting up and maintaining eBay store-Processing and shipping purchases made through main site and eBay-Creating product listings for eBay-Processing online customer contact, including questions and concerns

While working as Supervisor, I learned how to be an effective leader and how to discipline in a professional environment. In addition, I completed the following tasks: -Acted as Assistant Manager for the customer care office -Supervised two other associates -Assisted in the creation of the monthly schedule -Processed refunds and returns -Performed all duties described under "Customer Care Representative" below

While working as a Representative, I honed my multi-tasking abilities while maintaining an attention to detail and a quick, efficient manner. These were accomplished by performing the following tasks: -Answered multi-line phone system -Assisted customers with paperwork to complete a sale or pickup -Set up service calls for damaged merchandise -Assisted customers in the resolution of issues including service, delivery and pickup concerns -Scheduled deliveries -Confirmed time frames for deliveries and service calls

Being a business owner helped me grow on both a personal and professional level. I learned money management and time management while utilizing my creative side and working with others, which I love. In addition, I was able to learn new skills, such as programming in HTML for the website , while I completed the following tasks: -Created gift baskets on a general and customized basis -Assisted customers in selection and purchase of gift baskets, party favors and other gift items -Designed and created Web site (www.BasketsByNessa.com) -Oversaw all operations, including sales, advertising and marketing, financial decision-making, maintenance and inventory control

Assisted with daily news show, acted as camera operator, teleprompter operator, character generator operator, distributed news scripts

Wrote articles daily, attended town meetings, covered town events

My position at Michaels enhanced my customer service experience with additional experience as an all-around associate, adding stocking and cleaning to the mix.