Vanessa Kongnyuy

Vanessa Kongnyuy Email and Phone Number

Administrative Assistant @ HighOhay
Vanessa Kongnyuy's Location
Douala IV, Littoral, Cameroon, Cameroon
About Vanessa Kongnyuy

Hello and welcome to my profile! 😊I’m a proactive Virtual Assistant with strong problem-solving skills and a passion for building and supporting teams. I excel at creating great customer relationships and helping businesses succeed by making smart decisions and staying organized. With experience in project management, customer success, and administrative support, I’m committed to providing high-quality service and solutions for your business.My specialties include:📌 Administrative support📌 Executive support📌 Project management📌 Customer Success📌 SOP Creation📌 Transcript creation📌 Telemarketing📌 Appointment setting📌 Lead generation📌 Email, phone, and chat support📌 Email marketing📌 Customer support📌 Calendar management📌 Internet research📌 Data entry📌 Travel planning and itineraries📌 Writing correspondence and taking meeting notesSome of my core skills:💡 Excellent customer service💡 Building and managing relationships💡 Strong communication skills💡 Multitasking and organizational abilities💡 Attention to detail💡 Problem-solving and conflict resolution💡 Good judgment and decision-making💡 Ability to work independentlyTools I’m experienced with:📍 HubSpot📍 Airtable📍 Zapier📍 Zendesk📍 Google Workspace📍 Microsoft Office📍 Slack, Trello, and Teams📍 Monday.com and Asana📍 ClickUp📍 Calendly📍 Freshdesk📍 Chatbots📍 FathomConnect with me for a chat or Send me an email or WhatsApp message📩 van.virtualassistant@gmail.com 📞 +237 652437105

Vanessa Kongnyuy's Current Company Details
HighOhay

Highohay

View
Administrative Assistant
None
Website:
highohay.com
Employees:
1
Vanessa Kongnyuy Work Experience Details
  • Highohay
    Administrative Assistant
    Highohay
  • Unrepresented Nations And Peoples Organization
    Executive Assistant To The Secretary General
    Unrepresented Nations And Peoples Organization Nov 2024 - Present
    Geneva, Switzerland
  • Techxtramile
    Executive Assistant To The President
    Techxtramile Oct 2024 - Present
    Indiana, United States
    * Provide administrative support to the President, managing day-to-day tasks and ensuring smooth operations.* Coordinate and schedule meetings, preparing agendas and facilitating communication between team members.* Draft and manage email correspondence on behalf of the President, maintaining clear and timely communication.* Conduct research to assist in decision-making and strategic planning efforts.* Assist in the hiring process, including interview scheduling and candidate communication.* Manage general office administration to streamline workflows and improve efficiency.
  • Freelance
    Executive Virtual Assistant
    Freelance Mar 2022 - Present
    🔹 Enhanced project completion speed by 20% by generating detailed reports through data collection and analysis.🔹 Achieved 100% accuracy in data entry and updated vendor pricing spreadsheets, reducing quote errors by 15%.🔹 Streamlined administrative workflows, including document creation and file organization, resulting in a 35% boost in overall productivity.🔹 Improved order management efficiency by 30% by processing invoices and vendor orders with timely follow-ups and status updates
  • Cbre
    Project Management Job Simulation
    Cbre Aug 2023 - Sep 2023
  • Louise Clinic
    Healthcare It Team Lead
    Louise Clinic Aug 2022 - Aug 2023
    Bamenda, Northwest, Cameroon
    🔹 Implemented robust data protection measures to maintain confidentiality, ensuring the trust of patients and staff.🔹 Successfully led the implementation of major clinical studies and commercial initiatives, producing a 20% decrease in project completion deadlines and guaranteeing compliance with the highest quality standards.🔹 Successfully handled vendor and business partner relationships, maximizing collaboration and realizing a 15% cost savings in vendor management.🔹 Increased project success rate by ensuring on-time, quality delivery within scope.🔹 Developed security protocols, reducing risk by 30% in safeguarding healthcare IT systems and patient data.🔹 Participated in developing and managing the IT budget, ensuring efficient financial control and resource allocation.
  • Campus Media Douala
    Customer Success Manager
    Campus Media Douala Apr 2021 - Apr 2022
    Douala, Cameroon
    🔹 Increased customer satisfaction by 20% through personalized support and proactive issue resolution for 100+ clients.🔹 Reduced ticket resolution time by 30% through efficient issue diagnosis and effective problem-solving techniques.🔹 Collaborated with product development teams to troubleshoot issues, providing detailed insights to improve client experiences.🔹 Conducted thorough customer needs analysis through surveys and feedback, aligning client goals with product capabilities.
  • Lycée De Logpom
    Teacher
    Lycée De Logpom Sep 2020 - Nov 2021
    Douala, Cameroon
    Plan and implement creative lessons following state guidelines.• Create lesson plans and schedules each day to promote maximum student learning and enrichment.• Instruct up to 500 students individually and in groups.• Develop and implement classroom routines to address varying student needs.• Teach various computer science courses(topics) to students with intellectual or emotional disabilities
  • Displore
    Web Developer
    Displore Jan 2019 - Aug 2019
    KEY ACHIEVEMENTS- Successfully launched websites that meet client requirements and objectives.- Wrote clean, efficient code that optimized website performance and enhanced user experience.-Implemented robust security measures, such as secure login systems, data encryption, and protection against common vulnerabilities.
  • Displore
    Project Manager
    Displore Feb 2018 - Jan 2019
    Douala, Cameroon
    • Led cross-functional project teams, contributing to a 30% increase in meeting financial goals.• Enhanced the user experience of the e-commerce website by 30% through collaboration with UX/UI designers.• Coordinated the integration of customer support systems, ensuring effective resolution of customer inquiries.• Developed and executed project plans for e-commerce initiatives, ensuring efficient task management and resource allocation.• Oversaw the implementation and customization of e-commerce platforms, ensuring a seamless and successful product launch.
  • Cling’S Tech
    Customer Success Manager
    Cling’S Tech Feb 2017 - Feb 2018
    Cameroon
    • Implemented novel problem-solving methodologies, resulting in a 30% decrease in average resolution time and a 25% reduction in customer escalations.• Facilitated credit access for clients through efficient and compassionate customer interactions, amounting to a 15% increase in successful credit applications• Acquired expert-level understanding of products and procedures, resulting in a 35% reduction in customer confusion and a 20% increase in first-contact problem resolution.• Achieved and regularly maintained a 98% customer satisfaction rating, outperforming industry norms and maintaining a Net Promoter Score of 75.• Ensured rigorous adherence to compliance regulations during customer contacts, resulting in zero compliance breaches and praise for providing a compliant service environment.• Implemented innovative CRM tactics to optimize customer engagement and retention, resulting in a 25% improvement in customer satisfaction and a 20% reduction in turnover over the past year.

Vanessa Kongnyuy Education Details

Frequently Asked Questions about Vanessa Kongnyuy

What company does Vanessa Kongnyuy work for?

Vanessa Kongnyuy works for Highohay

What is Vanessa Kongnyuy's role at the current company?

Vanessa Kongnyuy's current role is Administrative Assistant.

What schools did Vanessa Kongnyuy attend?

Vanessa Kongnyuy attended Institut Universitaire Du Golfe De Guinée, Digital Exchange Academy.

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