• Trains Consular Affairs personnel for the U.S. Department of State• Provides end-user training and support for custom hardware and software solutions• Performs database analysis of technical systems and processes• Troubleshoots software and hardware issues and provides technical assistance to users• Embarks on 75% international travel to onsite locations, as well as domestic training in both on-site and remote environments

• Designs and develops courses for the U.S. Department of State Technical Security Engineering Office• Creates courses for hands-on technical training, equipment, software, distance learning, and soft-skills training in leadership, management, and customer service• Teaches classes in Leadership, Public Speaking, and Instructor Development Training• Collaborates with instructors, subject matter experts and unit teams to design classroom training using the SAM model and experiential… Show more • Designs and develops courses for the U.S. Department of State Technical Security Engineering Office• Creates courses for hands-on technical training, equipment, software, distance learning, and soft-skills training in leadership, management, and customer service• Teaches classes in Leadership, Public Speaking, and Instructor Development Training• Collaborates with instructors, subject matter experts and unit teams to design classroom training using the SAM model and experiential learning strategies• Creates e-Learning modules for distance learning using Adobe Captivate that include videos, simulations, interactive learning experiences, custom voice-over, and LMS integration• Coaches instructors on modern teaching philosophies and classroom engagement techniques Show less

• Led and managed a team consisting of course producers, copy editors, assessment QA specialists, and data analysts• Managed and implemented efficiency and quality improvements to grading practices across the institution by coordinating cross-functionally with the grading team, executive leadership, and product developers• Coordinated the data analysis for academic pilots, new tools, and course data including enrollment, continuation, and student success metrics to inform strategic… Show more • Led and managed a team consisting of course producers, copy editors, assessment QA specialists, and data analysts• Managed and implemented efficiency and quality improvements to grading practices across the institution by coordinating cross-functionally with the grading team, executive leadership, and product developers• Coordinated the data analysis for academic pilots, new tools, and course data including enrollment, continuation, and student success metrics to inform strategic initiatives• Integrated and managed educational technology tools, including successfully conducting research of new tools, testing, pilot planning, contract negotiations, implementation, and vendor relationships• Analyzed institutional capabilities for handling cheating and plagiarism, including policies, workflows, and technology• Coordinated with the development team to design and implement product improvements on the Sophia LMS Show less

• Led a team of employees to provide educational technology support across Strayer University and Capella University• Found, tested, and implemented new educational technology to enhance the teaching and learning experience in online courses• Trained and supported faculty with innovative teaching practices and technology, including the use of video, outreach and engagement efforts, and strategies for providing grading and discussion feedback• Acted as a functional expert to provide… Show more • Led a team of employees to provide educational technology support across Strayer University and Capella University• Found, tested, and implemented new educational technology to enhance the teaching and learning experience in online courses• Trained and supported faculty with innovative teaching practices and technology, including the use of video, outreach and engagement efforts, and strategies for providing grading and discussion feedback• Acted as a functional expert to provide recommendations to the SEI Ventures team on potential companies for investment opportunities• Managed vendor relationships with educational technology companies to pilot, implement, and continually improve products• Created content using a variety of multimedia, including infographics, video and audio editing, and interactive modules• Coordinated with senior leadership and key stakeholders across the organization• Analyzed data from academic pilots and tool implementation, which was shared with internal and external stakeholders• Implemented artificial intelligence (AI) grading for written assignments in five courses to streamline instructor efficiency Show less

• Found, tested, and implemented educational technologies and workflows to support students and faculty across the university• Coordinated with vendor companies and key stakeholders to ensure a smooth rollout of educational technologies• Served as a primary technical support provider to instructors, with an emphasis on instructional design, learning management systems and their uses, and vendor-specific tools that enhance and individualize the course content delivery for each specific… Show more • Found, tested, and implemented educational technologies and workflows to support students and faculty across the university• Coordinated with vendor companies and key stakeholders to ensure a smooth rollout of educational technologies• Served as a primary technical support provider to instructors, with an emphasis on instructional design, learning management systems and their uses, and vendor-specific tools that enhance and individualize the course content delivery for each specific subject and course• Implemented design thinking approaches to enhance the user experience of courses and to improve the overall teaching and learning experience• Created content and documentation to assist with implementing educational technologies, tools, and workflows using a variety of multimedia, including infographics, video and audio editing, and interactive modules Show less

• Partnered with faculty, teaching assistants, instructional designers, and developers to create engaging courses• Coordinated the testing and integration of new educational technology for online and on-campus courses• Led communication and managed projects with learning technology vendor companies• Trained faculty and staff on new educational technologies through video, job aids, and live sessions• Supported instructor use of course labs and online technologies• Created and… Show more • Partnered with faculty, teaching assistants, instructional designers, and developers to create engaging courses• Coordinated the testing and integration of new educational technology for online and on-campus courses• Led communication and managed projects with learning technology vendor companies• Trained faculty and staff on new educational technologies through video, job aids, and live sessions• Supported instructor use of course labs and online technologies• Created and monitored course pilots using innovative new learning technologies• Created and led the development of educational video content• Created and implemented course content within the Blackboard LMS Show less

• Designed and developed online programs for the School of Continuing Studies• Created and implemented course content within the Canvas LMS• Worked with program leads and subject matter experts on syllabus design and the selection of instructional strategies for courses• Managed projects by collaborating with faculty, subject matter experts (SMEs), program leads, and university leadership• Analyzed new and existing educational technologies for use in the online classroom… Show more • Designed and developed online programs for the School of Continuing Studies• Created and implemented course content within the Canvas LMS• Worked with program leads and subject matter experts on syllabus design and the selection of instructional strategies for courses• Managed projects by collaborating with faculty, subject matter experts (SMEs), program leads, and university leadership• Analyzed new and existing educational technologies for use in the online classroom environment using Canvas LMS• Created and maintained new student and faculty orientation and training Show less

• Designed online and on-campus courses by collaborating closely with faculty, SMEs, and university leadership• Designed course guides and syllabi for faculty and students using research-based instructional strategies• Created and implemented course content within the Blackboard LMS• Developed visual and interactive components for lectures, course user interfaces, and supplemental materials• Communicated with vendor companies to review and test new technologies• Assisted in… Show more • Designed online and on-campus courses by collaborating closely with faculty, SMEs, and university leadership• Designed course guides and syllabi for faculty and students using research-based instructional strategies• Created and implemented course content within the Blackboard LMS• Developed visual and interactive components for lectures, course user interfaces, and supplemental materials• Communicated with vendor companies to review and test new technologies• Assisted in a comprehensive self-study for accreditation through Middle States Commission on Higher Education Show less

• Designed and built online and on-campus courses by collaborating closely with faculty, SMEs, and university leadership• Reviewed and edited course guides and syllabi for faculty and students, and designed assessment items and assignments• Created and deployed course content within the Blackboard LMS• Developed visual and interactive components for lectures, course user interfaces, and supplemental materials• Improved the UI/UX design of online courses across the… Show more • Designed and built online and on-campus courses by collaborating closely with faculty, SMEs, and university leadership• Reviewed and edited course guides and syllabi for faculty and students, and designed assessment items and assignments• Created and deployed course content within the Blackboard LMS• Developed visual and interactive components for lectures, course user interfaces, and supplemental materials• Improved the UI/UX design of online courses across the institution• Developed an online dashboard for tutoring and self-service help and support for students• Narrated and recorded voice-over content for instructional content as a voice actor Show less