Vanessa Li Email & Phone Number

United States

Rosemead, California, Us

My job is to bridge operations with technology, and help people work more efficiently through technology so that Team Panda can focus more time on serving our guests.Projects include but not limited to:• Generative AI• System integrations• Ordering concepts• Emergency closures

Atlanta, Ga, Us

As the head of client services, I lead a global team consisting of 6 Project Managers/Business Analysts across 4 time zones.As part of the leadership team, I strategize with other leaders to implement process improvements within the company, such as standardizing documents, restructuring tools and processes, and setting goals for the team.My team's priority is to take care of our customers. We partner with them to identify their process pain points, and provide solutions within our software to help them operate more efficiently. Our Project Managers wear many different hats - they have the responsibilities of a Project Manager, Account Manager, Business Analyst, Customer Support Lead, and QA Lead.My priority is to take care of my team's health through mentorship, training, and support. I equip the Project Managers with product/industry knowledge and the right processes and tools so that they can feel confident and empowered in their roles.In Q4 2022, ServiceCentral was acquired by Valsoft, a Canadian-based company specializing in the acquisition and development of vertical market software businesses.

Atlanta, Ga, Us

• Lead and manage end-to-end program projects from gathering requirements to implementation.• Maintain client relationships by providing ongoing support on production issues and change orders.• Provide consultation service to clients on reverse logistics and process recommendations.• Implement API, EDI, and FTP file transfer integrations across the product platform with various clients.• Assist solution architects in technical design specifications.• Prepare user guides and lead internal and external training sessions on new software features.• Troubleshoot support issues and coordinate with development team to provide resolution per SLA.• Lead sales demos, design wireframes, and strategize best approaches with sales team.

Atlanta, Ga, Us

Plaisir, Fr

• Responsible for 11 employees in customer support, inventory, receiving and shipping.• Trained and mentored staff on a daily basis.• Set priorities and goals for the department to ensure KPIs are met and maintained.• Oversaw all inventory activities such as inventory forecast, cycle count, stockroom organization, system data accuracy, and return to vendor process.• Developed cycle count process and metrics to ensure accuracy and completion based on corporate standards.• Led the design, implementation, and training on continual improvements of the RMA website and repair system.• Led weekly repair department and executive meetings.

Plaisir, Fr

• Supervised associate repair administrator on customer support activities and coordinated projects for interns• Analyzed and simplified the repair system workflows and modules to increase efficiency• Prepared requirement documents for internal and external software developers to improve the repair system• Managed system development projects and user testing schedules to ensure on-time implementation of system changes• Built and analyzed Ad Hoc reports for both internal and external audiences• Automated numerous reports in Excel and PowerPoint to decrease manpower requirements• Assisted in setting up a second repair facility in Europe• Managed vendor activities for third party repairs• Led periodic training sessions for internal staff

Plaisir, Fr

• Main point of contact for customers and vendors regarding repair inquiries• Prepared quotes and managed the approval process• Devised department metrics that was presented to executives on a weekly basis• Developed training materials to be used by customers, field support staff, and internal team members• Assisted in implementation of the warranty module in the ERP software• Assisted in the implementation of a new repair system and its transition.• Wrote requirements for website developers to improve user interface of the RMA website• Set up Microsoft Access and Excel queries to create Ad Hoc reports • Designed various templates and reports through Microsoft Excel, Access, Google Drive, and Quickbooks• Scheduled and supervised repair interns

New York, Ny, Us

• Monitored investment activities and prepared quarterly reports for 28 clients• Reconciled quarterly reports, capital account information, and cash flow activity for over 300 funds• Researched and updated company portfolios

Reston, Va, Us

• Assisted in preparing and auditing Financial Statements for the International Accounting Manager• Re-designed tax reconciliation templates to lessen data entry and manual calculations• Reconciled multiple tax accounts to maintain data accuracy.

Walnut, California, Us

• Managed cash flow, accounts payable, accounts receivable and collections• Main point of contact for customers, vendors, and banks regarding accounting related inquiries• Proactively updated vendor and customer records to ensure payments are made and received on time

• Tutored 3 high school students for one-on-one sessions on Algebra and Biology.

Bs, Management Science

Minor, Accounting

Economics, Business