Working as a Senior Executive Administrative Assistant at LWTech, I provide office management and executive-level administrative support to the Vice President. I coordinate and assist with complex and confidential administrative activities, including those related to collective bargaining, legal matters, and personnel and student issues. Additionally, I prepare information for the Vice President, President, and Board of Trustees in support of the college’s mission and strategic plan. I also coordinate office and division workflow and projects, working with minimal supervision, and make decisions in the absence of the Vice President in matters where procedures and policies are not well-known and established.I am responsible for communicating effectively and confidentially with the vice presidents, other administrators, trustees, and the assistant attorney general assigned to the college. I establish procedures and interpret and apply policies, take authorized actions during the Vice Presidents' absence, and ensure that matters requiring attention are handled appropriately.It is also my duty to maintain the Vice Presidents' calendar, establish priorities and agendas, arrange appointments and itineraries, as well as coordinate travel as assigned. I also arrange and coordinate meetings, take and distribute meeting minutes, and keep individuals informed of itineraries and appointments.Additionally, I research, compile, and edit data and materials from a variety of sources for reports and documents. I prepare reports as required and coordinate and maintain college manuals, accreditation reports, grant applications, public records, contracts, management information, and other related legal documents for the college. I also stay current with college policies, procedures, and general information.Finally, I coordinate and support college activities and division-wide initiatives, such as institutional effectiveness, accreditation, strategic planning, and budget planning.

During my tenure as the Head of the Traffic Education Center at the Department of Transportation, I gained extensive experience over five years, marked by a proactive and adaptable approach in achieving the Center's objectives while ensuring compliance with both Federal and State regulations. I was deeply committed to creating a safer road environment and instilling a culture of responsible behavior among all road users through educational programs, collaborative partnerships, and efficient resource allocation. This involved a comprehensive review of policies, processes, and procedures, with a focus on recommending improvements where necessary.My primary responsibilities centered around strategically planning, executing, and overseeing a variety of educational programs, projects, and initiatives aimed at reducing traffic accidents and fostering a culture of mutual respect on the roads. I tailored educational campaigns to suit diverse road user groups, including drivers, cyclists, and pedestrians, and effectively disseminated these campaigns through various media channels such as television, radio, and face-to-face interactions within the community. The overarching goal of these efforts was to raise awareness of safe traffic practices and underscore the importance of responsible conduct on the roadways.Another crucial aspect of my role was representing the Department of Transportation in community meetings and forums. This allowed me to actively engage with the public, gain insight into their concerns, and propose viable solutions to address these concerns effectively. Furthermore, I participated in collaborative initiatives with State governments and even at the presidential level, demonstrating our unwavering commitment to road safety and ensuring alignment with broader policies for a more unified approach to traffic management.

In this role, my primary responsibility was overseeing all aspects of the Vision Zero Program to ensure its success in reducing premature deaths on our roads and transportation systems. This program operates under the fundamental belief that no loss of life is acceptable, making the safety of human life our priority, even if it requires sacrificing some mobility efficiency. Among my key duties, I collaborated with a diverse team to coordinate events, manage logistics, create schedules, and oversee staff.I also took charge of the day-to-day operations and advancement of traffic public campaigns. As the lead on this project, I developed, maintained, and implemented a governance framework supporting the Traffic Education Program Center. This involved generating management reports, enforcing access controls, establishing key performance indicators (KPIs), and ensuring the consistency and reliability of financial reports.Furthermore, part of my responsibilities included monitoring and regulating the activities of entities associated with the Department of Transportation, managing processes, gathering statistical data, providing traffic-related training courses, and overseeing the issuance and storage of various licenses and permits. I actively participated in training programs related to our field of expertise and fully exercised administrative traffic law enforcement authority.In addition to overseeing the Vision Zero Program, I managed a team responsible for organizing and executing events, maintaining calendars, coordinating logistics, scheduling, and staffing. In executing these tasks, I planned, organized, and directed financial support operations, ensuring compliance with internal policies and controls.

As a Executive Assistant at the Federal Council of Nursing, I played a pivotal role in providing support to the Council President. This support involved managing various aspects of their responsibilities, which included overseeing processes, agendas, and travel arrangements. My position demanded a high level of discretion and integrity. I handle confidential and sensitive information, requiring professionalism and confidentiality in all interactions and communications.I was responsible for managing schedules and calendars for executive meetings, internal and external meetings, team meetings, full staff meetings, all-hands meetings, off-site meetings, one-on-one meetings, and meetings with stakeholders. This included scheduling, setting up meeting spaces, arranging necessary materials, and communicating with participants to ensure meetings were productive and well-organized.

In my role as a Sales and Marketing Specialist and Customer Service Representative at HSBC bank, I had a diverse set of responsibilities. I led requirements gathering sessions, where I collaborated with various stakeholders to understand their needs and objectives. I managed the customer accounts, which included opening new accounts, servicing existing ones, and closing accounts when necessary. I was also responsible for the bank reconciliation, manage accounts receivable staff and activities to ensure bank billing for all receivables is timely and accurate, assist with preparing financial reports in accordance with bank guidelines, review policies, processes, and procedures related to the customers and contracts, making recommendations for process improvements, assist with month and annual reports.As a Customer Service Representative, I conducted various teller transactions. These tasks encompassed cashing checks, processing deposits and withdrawals, issuing monetary instruments (such as cashier's checks and money orders), and placing stop payments on behalf of customers.I played a pivotal role in technical communication within the bank. I was selected from a pool of over 200 customers to represent their interests and provide insights into the customer experience. This involved participating in meetings, presentations, and discussions with the bank's technical teams to ensure that the products and services met customer needs and expectations.