Vanessa Smith Email & Phone Number

• Took the business concept for this company from paper to operation, actively participating in all steps of growth.
• Created a technical operations manual that was a pillar of operational support for employees.
• Provided flexible support in all departments providing a seamless workflow regardless of transitions, growth, or employee availability.
• Provided client communication, resolving escalations and retaining business while supporting brand image.
• Oversaw the integration of a professional accounting firm that helped reduce manual data entry issues and recovered a significant amount of billables.
• Operationally condensed to a singular client-facing platform to maximize client ease of use.

Detroit, MI, US

-Evaluates competitor pricing structures and adjusts property pricing accordingly to maintain a competitive advantage.-Developed and taught training programs focusing on sales metrics and best practice policies. -Audits and pushes promotions through our Internet Listing Services (ILS). -Experienced working in lease-ups, historic renovation and.

South Lyon, MI, US

-Extensively studied the real estate industry with Fortune Builders and the Mastery community. -Founding member of the company, providing initial set up of the business structure and implementing key marketing principles. -Managed outsourcing of various positions to maximize company efficiency. -Attended networking events around the world to develop.

Ortonville, MI, US

-Recognized the opportunity to develop a SBE professional riding business venture which developed into a large equestrian center. -Campaigned on behalf of several rescue horses, successfully covering expenses whilepromoting awareness throughout the community utilizing news agencies, social media, etc.-Proven record of 100% supply inventory.

Shelby Township, MI, US

• Director of Property Management at Lift PM:
• Developed Standard Operating Procedures (SOP) to enhance business processes and operations.
• Retained contractors, took point on project management for rehabs, and coordinated with property owners for approval.
• Managed over 1K residential homes across the state of MI, while coordinating with our partners in UT.
• Co-created Key Performance Indicators (KPI) for employees to measure performance.
• Promoted from Marketing Director to Director of the Michigan branch when Lift and JGI merged in 2014.Marketing Director at John Graham Inc.:

Troy, Michigan, US

• Social Media Manager
• Consistently updated Twitter, LinkedIn, and Facebook to engage followers and stay relevant in the social media community.
• Updated company blog posts to exponentially generate more traffic and applications for open job postings.
• Wrote and managed press releases and handled public relations.
• Instrumental in the development and organization of charity and nonprofit event marketing material.
• Copy editor for all updates to multiple company websites.Recruiting Associate

Troy, Michigan, US

• Career Service Director
• Established relationships with career fair organizations throughout the state and provided onsite resume reviews for job seekers.
• Attended universities to lecture students on proper resume development, distribution, and interviewing processes.
• Championed career coaching sessions with clients to help prepare them for career transitions.
• Expert resume writing and development representative for local Chamber of Commerce events and workshops.
• Produced online career advancement presentations to be distributed throughout the community and local universities.

• Developed promotional materials used in trade publications that were distributed across the state.
• Implemented the green initiative for a digital binder to replace a 300 page print binder with a USB drive.
• Collaborated with vendors in the data collection process for the digital binder.
• Created, distributed, and summarized results from a customer satisfaction survey.
• Instrumental in the implementation of a new contact management database.
• Organized, moderated and provided written conclusions from a focus group about strategic showroom layout.

• Established a comprehensive business plan for breeding and sales resulting in a 75% increase in sales annually.
• Networked with successful collie business owners to increase brand awareness.
• Researched and conducted a detailed business analysis and marketing plan to promote the company and professional image.
• Rapid promotion from Facilities Manager based on exceptional performance.

Bachelor’S Degree, International Business Management/ Hr

Education record