- Represent the voice of the reseller (customer) in high-impact B2B launches of new processes & tools.- Organizing Resellers Pilot using a range of research methodologies to capture their pros/cons and sentiment during different phases of new internal products.- Delivering change management and adoption plan to improve partner experience by building Customer Journey Mapping, persona and user stories. And by working with tight timelines, effective communications & training and continuous iterations. - Captured requirements by organizing Co-design sessions and listening forums to be the user's voice on many new processes and tool launches.

- Managed and prioritized partner feedback backlog to ensure we worked on the most impactful features and processes. - Worked with a cross-functional team to design a new process for a reseller & customer compliance issue. This work involved customer & reseller research, prioritization, alignment between teams and compliance with global corporate and tax laws. - Led reseller's training on Microsoft's latest process and products and captured their feedback.- Advanced support for resellers on complex issues that resolved on change of process and tools involving different teams and a very aggressive timeline.

- Built a solid collaborative relationship with multiple stakeholders, providing business insights and ensuring businesses complied with local laws and internal policies.- Prepared, analysed and presented the monthly revenue and cost reports of the Enterprise Services of EMEA Countries. Worked with Financial Controller, Sales and Leadership team to get the report approved. - Collaborated with different internal teams, customers & partners to prioritize and remove blockers to accelerate deal close.

Member of the MACH Program (Microsoft Academy For College Hires), a global two-year program created to develop leadership and business skills; as Partner Marketing Manager, I was responsible for:- Managed reseller (partners) incentive performance by building reports and presenting key metrics to partners- Conducted training and led communications of incentives to all the sales community of Microsoft and Partners- Led the strategy and alignment with the key stakeholders of the local partner incentives campaigns; (prioritization)- Resolved complex issues and improved processes for better reseller incentives experience.

Responsible for creating the strategy, executing and managing the partner's progress at Microsoft Partner Network (MPN), helping them to transform their business through readiness initiatives, driving awareness and enablement.

Responsible for preparing the Partners Business Plan, communicating with partners and helping the team organize and manage executive meetings and events – such as Partner Seller Cloud Summit. I was also responsible for creating, implementing and updating the team SharePoint.

Responsible for social projects awards, and also helped the team with the strategy and execution of Reciclo PepsiCo, Colhendo a Chuva and many other social projects.

Responsible for preparing the monthly financial data analysis of Santander Universities Brazil and presenting the main metrics to the team.