Vanessa Melero Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Assign rooms based on guest preferences and requests• Manage room change requests and effectively communicate with staff, demonstrating strong teamwork• Handle reservations, cancellations, and update daily room status.• Manage guest billing by securing payments, run reports, and process check-ins/check-outs• Follow up with guests for satisfaction, record messages accurately• Adhere to rigorous quality assurance standards consistently• Accomplish additional job duties as directed by supervisors

Orlando, Florida, United States

• Built an experience that was memorable and unique while providing guests with a smooth check-in experience• Delivered a wide range of services that guided guests through their entire stay• Processed operational needs and guest requests• Maintained confidentiality by protecting company assets and upholding quality standards• Provided guests with pre-arrival and post-arrival services via an on-site call center as well as at the front desk throughout their stay• Achieved notable outcomes by facilitating the enrollment of 25% of the hotel's total Marriott Bonvoy enrollments during my year as a Guest Experience Expert• Led an elite team of Guest Experience Experts in training incoming Guest Experience Experts• Assisted in adding to the training program to keep the property and team members current

Orlando, Florida, United States

• Monitored Guest flow and provided a safe Guest experience• Assisted with audience control, including during parades• Maintained safety standards• Cleaned areas surrounding attractions• Worked with Disney Genie+ service, which allows Guests to reserve access to select Walt Disney World Resort theme park attractions, entertainment and Character Greetings in advance

Orlando, Florida Area

• Demonstrated and sold merchandise in indoor and outdoor areas• Handled cash – both manual and using computerized registers• Stocked and cleaned shelves• Provided guests with information and engaged them in conversation• Assisted with stocking, shipping, and delivery of packages

Merrillville, Indiana

• Fostered a high energy environment• Guided parents and children in the design and construction of personalized stuffed animals• Tended to cashier and assisted with counting down currency at the end of the day• Assisted with stocking merchandise, store maintenance, and supervising parties• Provided customer service to both English and Spanish speaking guests

Hammond, Indiana

• Led a minimum of two, one-hour long peer assisted SI study sessions per week in my assigned academic subject• Attended lectures for my assigned class, took notes, and worked through all homework assignments• Planed and facilitated interactive SI sessions as well as held tutoring sessions• Communicated frequently with faculty members and SI Supervisor• Submitted attendance forms and log sheets

Lisle, Il

• Served as a liaison to the College of Liberal Arts at Benedictine University & built rapport between the Academic and Career Enrichment(ACE) center & the colleges • Created and presented educational presentations targeted at college students• Worked promotional tables for educational events with the ACE Center• Assisted students with resumes, cover letters, LinkedIn page creation, and more

Orlando, Fl

• Sold food and beverages at outdoor carts and/or indoor restaurants• Prepared and assembled food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment• Handled cash - both manually and using computerized registers• Bussed tables, cleaned kitchen and counter equipment, and emptied trash cans• Set and stocked tables, outdoor carts, and restaurant• Worked independently and as part of a large team

Lisle, Il

• Handled confidential information and maintain FERPA policy of students records• Scheduled and tracked appointments for career counselors using Outlook• Entered data into an Access Database for tracking and reporting• Answered calls from and greeted employers, current students, and alumni and informed them of career development services• Provided office support to staff and additional support for the Technology Coordinator• Created fliers for events

Lisle, Il

• Maintained public hours of the museum and make sure all guests are warmly welcomed when they visit.• Assisted with specimen inventory and cataloging• Created and maintained the museum's Discovery Boxes• Conducted tours for local schools, clubs, and student body• Greeted visitors, answer phones from neighboring schools• Ensured the security of specimens by inspecting the museum at beginning and end of shift• Enforced the rules of the museum

Chicago, Il

• Greeted guest and made them feel welcome to provide a hospitable environment• Took orders and brought them directly to guests• Maintained a clean dining room• Assured that all condiments and utensils are stocked• Tended to guests as a cashier• Assisted with the preparation of beverages and dessert items• Walked through dining room to ensure guests were satisfied with their experience at Chick-fil-A

Master Of Arts - Ma, Communications And Organizational Leadership

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: Clement S. Stacy Undergraduate Research Conference, National Society of Leadership and Success

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: University Ministry, Concert Choir, Jazz Band, Student Senate, and Koinonia