Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Vanessa Ellis is listed as Executive Leader | Chief Customer Officer | Chief Operating Officer | Accomplished in Business Transformation, Strategic Execution, Operations Excellence and Customer-Centric Innovation I Governance based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Vanessa Ellis.
Vanessa Ellis previously worked as Board Director at National Ticketing Board - Public Transport Ticketing and Executive General Manager Customer Experience. Kaiwhakahaere Matua Kiritaki-wheako at Auckland Transport. Vanessa Ellis holds Executive Programme, Leading Change And Organisational Renewal from Stanford University Graduate School Of Business.
As an executive leader, I thrive in dynamic organisations that make a positive impact on the customers and communities they serve. I have a history of delivering substantial financial results, enhancing operational performance, and increasing customer satisfaction in both public and private sectors through customer centricity, business renewal and modernisation. My leadership centres on developing and nurturing (often turning around) teams to become high-performing, actively engaging and committing to apply continuous learning and growth – including digital and commencing the journey of AI as an enabler. This people-centred approach has consistently produced outstanding outcomes, benefiting customers, stakeholders, and communities. Earlier in my career I held executive leadership positions for Supply Chain, Product Portfolios and Marketing.I have extensive experience in setting strategic direction and leading diverse teams of up to 350 full-time employees, sponsored key strategic programmes, managed revenue portfolios up to $550 million, and overseen operating budgets of $60 million, $100 million capital investment budgets and overseen commercial supply contracts valued at approximately $400 million. My strong background in strategic marketing, product portfolio management, channel development, customer experience leadership, and supply chain management enable me to excel in reducing costs, improving operational efficiencies and leading comprehensive business transformations.I flourish in navigating complexity and overcoming challenging situations, especially those related to growth, business sustainability, and intense competition. My primary focus is to make a significant impact on people’s lives and continuously adapt and innovate to meet the rapidly changing needs and expectations of customers, employees, and stakeholders. This commitment, along with my wide range of skills and experience, has enabled me to successfully lead large-scale transformations in complex environments, delivering considerable value to customers and stakeholders, as well as increased business agility and commercial value. My dedication to customer centricity, excellence and innovation has consistently been a driving force for change and progress in all my roles.
A career timeline built from the work history available for this profile.
National Ticketing partnership between the New Zealand Transport Agency Waka Kotahi (NZTA) and 13 Public Transport Authorities (PTAs) to deliver single national payment system for all public transport in New Zealand.
Auckland, Auckland, Nz
Executive leadership team member with functional responsibility for the Customer Experience (CX) Division of ~350 FTE - customer / data analytics and market insights, digital customer channels and customer service (11 service centres, 200+ retailers, call centre and case management), retail and service operations, agile product ownership, human-centred design, brand, marketing, out of home media assets revenue and road safety education.Auckland Transport, an Auckland Council Controlled organisation (CCO) oversees all transport operations, including roading, wharves, cycling, walking design, build and maintenance, public transport services, and road safety initiatives. Amidst Auckland's growth, the Board recognised the need for a strategic customer focus, often overlooked by an engineering-centric culture. They endorsed a new executive role to lead the organisation to be more responsive to and customers and improve the everyday experiences of people travelling on Auckland’s transport system.
Wellington, Nz
New Zealand Post Network of the Future Programme. Largest transformation in 175 year history. Delivered 4 year programme outcomes completing February 2018Led an ambitious and complex transformation programme over multiple processing and delivery sites and business units throughout New Zealand on an accelerated timeline, impacting the roles and work activities of employees and contractors. This included;- Modernising the national processing network through the global procurement of mail and parcel processing machines and advanced recognition technology. - Implementing integrated mail and courier parcel delivery in major metros and cities throughout New Zealand. Introduction of new to market fleet of ~450 electric vehicles, change from traditional postie to Delivery Agent role with reset of schedules, remuneration, product carried and scanning technology, new operating model and contracts for 210 provincial towns.
Wellington, Nz
New Zealand Post Network of the Future programme.Business Owner and Lead responsible for:- Implementing a reconfiguration New Zealand Post’s national mail network, facilitating a ‘per item’ cost reduction through the rationalisation of processing sites and significant improvement in utilisation and productivity of processing assets- Integration of leadership and support structures in Provincial sites. First structural integration of NZ Post mail and ECL (Courier Post) parcels business to streamline operationsConsolidated 6 national mail processing centres from 6 to 3 and 48 and ~50 provincial processing sites into the 3 nodes in Auckland, Christchurch and Manawatu in 14 months (versus planned business case timeline of 36 months). Mail service standard and key customers maintained. Recognised by NZ Post Board and Executive team for “developing a great blueprint for managing complex change and involving multiple teams to produce a highly successful outcome”. The success of this initiative was credited with building Board and organisational confidence to invest in the next stages of the programme
Manukau, Auckland, Nz
Executive Director
Consulting projects
Auckland, Auckland, Nz
Senior leadership team. Supply chain transformation
Auckland, Auckland, Nz
Customer experience design and service execution
Auckland, Auckland, Nz
Executive team - NZ Lotteries Commission
Nz
Fixed term contract - new business model evaluation and pilots
Auckland, Auckland, Nz
Mobile services marketing / revenue growth and customer acquisition and retention
Auckland, Auckland, Nz
Long distance and enhanced services marketing / revenue growth and customer retention and acquisition
Quick answers generated from the profile data available on this page.
Vanessa Ellis is listed as Executive Leader | Chief Customer Officer | Chief Operating Officer | Accomplished in Business Transformation, Strategic Execution, Operations Excellence and Customer-Centric Innovation I Governance.
Vanessa Ellis is based in Auckland, New Zealand.
Vanessa Ellis has worked for National Ticketing Board - Public Transport Ticketing, Auckland Transport, New Zealand Post, Hingaia Peninsula School, and Manukau Institute Of Technology.
You can use AeroLeads to view verified contact signals for Vanessa Ellis, including work email, phone, and LinkedIn data when available.
Vanessa Ellis holds Executive Programme, Leading Change And Organisational Renewal from Stanford University Graduate School Of Business.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts