Vanessa De Melo E Sousa Email and Phone Number

- Leader of the Operations and Business Intelligence team focused on the Client Success area; - Responsible for planning, managing, executing and controlling the Client Success team's programmatic client renegotiation agenda, automating and improving current processes; - Responsible for continuous improvement of the Client Success team's internal processes; - Responsible for data analysis and creation of new scalable campaigns to increase revenue from existing customers; - Active participant in the creation of the pilot project to transfer renegotiation and customer support activities from Client Success to the Customer Experience team, improving the response SLA and simplifying internal processes; - Participation as a support member of the Business Transformation project to migrate customers to a new work platform.

- Responsible for the "Automatic Agenda" project, automating and scaling the business model for customer contract renegotiation. Using data analysis and massive processes, customers currently have their contracts renegotiated faster and more scalably;- Leader of the Operations and Business Intelligence team focused on the Client Success area, covering the entire execution of the automatic renegotiation agenda;- Responsible for data analysis and creation of new scalable campaigns to increase revenue from existing customers.

Promoted from Senior Production Engineer with the same responsibilities.

- Development of projects for costs reduction and quality improvement of coating formulation and preparation;- Quick resolution of daily problems in the production of coated papers;- Production continuous improvement in the coating preparation unit and in the paper coating machine by adjusting the manufacturing methods and formulations;- Responsible for several projects using the PDCA methodology in the manufacturing unit, mainly resulting in reduction of paper loss;- Implementation of the 5S methodology in the productive areas resulting in improved working conditions and agility in the production processes;- Consolidation of quality culture in productive areas;- Project management of the defect detection system installation in the coating machine, aiming to achieve higher quality of the final product and agility in the defects identification and corrective actions implementation.Qualifications:- Technical knowledge (specialty in coating preparation);- Great experience at Gemba;- Project Management;- Quality management.

- Accountable for the technical support of all Graphic and Paper industry clients in São Paulo City area plus Latin America and Middle East;- Performed several Root Cause Analysis for different clients, identifying main issues on paper quality and also defining improvement program to be followed by origin factory;- Developed various process improvement solutions for important costumers while working as the main consultant on paper application engineering;- Responsible for the direct relationship management of major clients during official site visits.Qualifications:- Communication;- Root causes analysis;- Comercial negociation;- SAP.

- Assisted on countless troubleshooting of paper coating machine for Limeira Paper Plant;- Enhanced paper coating preparation by the adjustment of the preparation methods and composition, delivering cost reduction to the company;- Contributed to different PDCA projects within the Limeira Paper Factory envisaging fiber loss reduction and therefore cost saving;- Worked and interfaced with numerous areas inside the factory as part of Trainee Job Rotation Program.Qualifications:- Technical knowledge;- Great and impressive experience in Gemba;- PDCA;- Quality management.

- Led project teams to decrease losses of plastic materials in production packaging of yogurts lines reducing over than R$50000 a year;- Delivered optimization project improving the companies’ Quality Management System using knowledge on computational programming;- Attended to PDCA and leadership training.Qualifications:- Technical knowledge in food processes;- Resilience;- Communication with different people inside the factory.

- Performed manual and automatic testing on systems developed by Lakes Environmental;- Participated and assisted in research about current technological tools developed to automated software tests;- Self-learned programming language (Selenium) for system tests;- Promoted a workshop to train the staff for the Selenium tool.Qualifications:- Improvement of technical programming skills;- Self learning;- Public communication.