• Deliver Yardi support, independently managing and prioritizing ticket resolution for 130 customer facing / internal users, 30 residential communities nationally.• Selected and implemented Zendesk, establishing performance metrics that reduce resolution time.• Support Yardi Modules including Voyager 7S, RentCafe, and CRM IQ as well as BlueMoon leases, NetVendor vendor compliance and end user training .• Create knowledge base articles and support materials for internal use.• Enable Investor Reporting by collaborating with Property Controller on SOX requirements including analysis of Yardi permissions and adjusting system configuration.

• Delivered Tier 2 support to over 100 users at 10+ customers across the Yardi suite of products including Commercial and Residential Real Estate, Procure to Pay, Accounts Receivable, Construction, Budgets, Tenant Portals and International. Ensure SLA Compliance and track client support in Zendesk and ServiceNow.• Generated increased efficiency in Support Ticket resolution by implementing new processes and enhancing internal Knowledge Base. Develop strong, trusted relationships with all levels of client staff including C-Level. Prepare user training and documentation.

• Managed all bookkeeping/accounting functions of the business including Payroll, Accounts Payable, Account Receivable, Purchasing and Inventory. • Implemented and managed business software .• Managed bar and sales employees.

• Delivered Tier 2 Support for Yardi clients using Zendesk software for issue tracking and resolution.• Supported Commercial and Residential, Procure to Pay, Accounts Receivable, Construction, Budgets, Tenant Portals and International modules.

1290 Coast Village RoadMontecito, CA 93108

• Delivered full life cycle software implementations and technical support for clients, delivered remotely. • Supported Procure to Pay, International, Investment Management and Commercial Real Estate accounting. • Produced project documentation, client training material, remote client training. • Performed requirements gathering, configuration development and documentation. Chosen to be part of the first implementations of Yardi’s Payscan (P2P) module. • Mentored new team members.

• Extensive preparation and delivery of presentations, training and project documentation for domestic and international clients. Primarily focused on AR/AP, General Ledger, Inventory, Order Management software modules. • Served as mentor to junior team members, performing effectively as both leader and member of a team. • Participated in the preparation of client Request for Proposal documents and developed, maintained, and executed project plans.Significant contribution to the Oracle Japan consulting practice including supporting executive management during Asia Pacific calls and meetings. Supported project team in Hong Kong for client Cathay Pacific.Selected by Australian client to train their employees in San Diego, CA and consultants in London, England.