Vanessa Pedra Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

• Principais atividades:Jul - atual
• Gestão de Fornecedor - Operação de Crédito Consignado PJ (células: atendimento receptivo, welcome e 2º nível);
• Atuação com base nos OKR´s, análise de indicadores, melhoria contínua de processo com foco na melhor experiência do cliente;
• Apresentação executiva dos indicadores e oportunidades.Out/20 - Jul
• Gestão de Fornecedores - Operação de Crédito Consignado Itaú Correspondentes (células: atendimento receptivo, 2º nível) + Célula de Microcrédito;Principais desafios:
• Implantar a operação de Consignado IC em novo fornecedor;

São Paulo, Brasil

• Principais atividades:
• Atuação como PO da primeira squad de Crédito Pessoal;
• Responsável pelo planejamento, aprovação e implantação das comunicações do produto nos diversos canais (Mala Direta, E-mail, SMS, Push, 2ª folha de fatura);Agosto de 2019 – passei a representar produtos financeiros na.

São Paulo Area, Brazil

• Main activities and projects:
• Sales Planning in central of credit card services, following performance and sales process in order to bring the customer a positive experience in bank service and optimize financial returns and maintain market share;
• Interface with different areas for strategy alignment and result reporting - business, product, life cycle, operation and analytics;
• Engagement of training and quality areas to prepare sale teams more efficient with costumer focus;
• Control of sales budget and cost budget;
• Consultative work with the supplier, aiming at the support to provide adequate service.

São Paulo Area, Brazil

• Main activities and projects:
• Work started with the objective to map the opportunities in the sales process and to draw strategies for sales increase and mature the way to approach customers by phone, mains results report to manager and internal.
• Implementation of sales project in outbound operation for products such as life insurance, residential insurance, directing teams for consultative sale;
• Solid earnings in the sale of personal credit, maturing over time with continuous training and team monitoring.

São Paulo Area, Brazil

• Main activities and projects:
• Experience in outbound and inbound sales, customer retention, search, technical assistance, quality and training;
• Mapping business opportunities;
• Targeted actions with focus in results;
• Results report to clients and internal managers and directors;
• Training and development of many young people in the first job, contributing to professional education and the market;

Mba (Master Of Business Administration) In Finance, Finance, General

Mba - Strategic Management: Qualification In Services, Business/Commerce, General