Offering Oracle Card Readings and Intuitive Coaching for those with tough skin and a tender heart who feel unfulfilled by where they find themselves in their life (no matter how good it looks on paper). Together we bring clarity to what isn't serving you, consciousness to what you want to pursue, the confidence to allow and achieve it, and care for your entire Self as you shift into the next version of yourself.

Responsible for all internal practice operations, including onboarding and management of instructors/independent contractors. Liaised with clients, handled all scheduling, billing, communications, and problem resolution. Provided executive assistance and business strategy support to business owner.

Role: Manage all internal HR/Office Operations and CX processes, strategy and communication. Also responsible for order processing and logistics, various Marketing tasks and Sales analytics.Operations:- Onboarding of all new hires, Benefits Administration, Payroll- Customer Service Management- Processing of Purchase Orders- Organizing & scheduling of freight logistics- Management of E-commerce- Office Management Marketing:- Social Media strategy, tracking and content production- Email marketing (content creation/campaigns, automation, tracking)- Trade show coordination & logistics- Update website content and UX functions- Ecommerce promotions- Liaise with contracted designers, devs and consultantsData Analysis:- Create dynamic, custom dashboards in Excel for CPG/Sales tracking- Design PowerPoint sales presentations- Generate CPG reports through SPINS and other market portals

Role: Nurture existing and cultivate new relationships with affiliate partners and brand ambassadors to expand reach and enrich community.- Own voice, strategy and messaging for Ambassador and Affiliate communities- Create content for emails, blog posts, newsletters, webinars, social media, landing pages, and assets- Advise, support and liaise with affiliate partners and brand ambassadors- Create campaigns and incentives to drive lead gen and conversions- Report on and analyze data regarding engagement, performance, behavior trends, conversion rates- Collaborate with Design, Tech and Data teams to develop timelines and ensure deliverables- Develop A/B tests, segmentations and targeted campaigns to inform and optimize communication strategies

Role: To ensure the growth, efficiency and accurate representation of the brand.Business Development- Developed new systems and procedures for optimizing workflow and efficiency, managing expenditures and increasing profit margins.- Structured, wrote content for and copyedited RFPs in collaboration with owners.Brand Strategy & Management- Owned brand voice in all marketing/sales copy and communications.- Cultivated and maintained strategic partnerships with media agencies, PR companies, fashion brands and other high-profile media.- Increased brand awareness and reach by launching co-branded initiatives with highly visible brands (i.e. Campari, Conrad Hotel, Stella McCartney).Sales- Served as the initial point of contact for all event, promotion and private label inquiries via email and phone.- Outlined product and service offerings for events, promotions and private label projects, as well as draft proposals and create custom quotes for large-scale projects and high-profile clients.- Upsold customization options and strategically implemented discounts when applicable- Grew the events & promotions division from less than 5% of sales to over 30% of sales in a 6-month span, generating over $350,000 in revenue from that division.Client Relationship Management- Cultivated and maintained client rapport to build trust and ensure repeat contracts.- Worked directly with clients to create dynamic offerings to ensure maximum target impressions/guest satisfaction.- Supervised all steps of production to ensure utmost quality in flavor, brand representation, and overall aesthetic so that clients’ expectations were exceeded and our reputation reinforced.HR/Operations- Interviewed and hired all staff.- Responsible for on-boarding all new hires, managing schedules and administering weekly payroll.- Ensured all permits and licenses are up to date; renew old permits and apply for new ones, procure Certificates of Insurance and pay WC/DD insurances.

Oversaw all internal office operations, including team management and development for 25+ employees.Developed and implemented customer service strategies and polices.Optimized workflow systems and technology frameworks.Developed and implemented conflict resolution strategies and policies for both staff and customer service issues.