Vanessa Pointer Email & Phone Number

Manchester, England, United Kingdom

Identify issues in Squadron 42, gather required evidence including debug information, and provide a clear and concise description of the issue and its impact on gameplay while assessing its severity. Review and manage resolved issues. Provide QA guidance on audio-related issues and ensure that the Audio PoC confluence page is updated with the latest.

Classification: First Class Honours

• Job Overview: Supporting managers with running of the store. Ensuring my team provided an excellent experience for guest, while managing stock and running parties.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Explained establishment policies to customers and offered advice on selections.

• Supporting store manager with scheduling and training the team to provide the expected level of service to all customers. Managing the running of the store when the store manager was not present. Ensuring the end day.
• Completed opening and closing procedures each day.
• Managing a small team of people
• Management and facilitation of KPIs
• Training new employees
• Staff Rota.

• Job Overview: Providing a high level of customer service to customers. Handling customer queries and bets.
• Serving customers & calculating bet stakes/returns
• Addressing customer queries and complaints
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues

• Christmas TempJob Overview: Providing a high level of customer service. Ensuring my section of the store is clean, tidy, and presentable. Replenishing stock and assisting with customer checkout.
• Greeted customers and helped with selecting merchandise, finding accessories, and completing purchases.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Provided excellent sales services by offering bespoke product advice to meet exact customer’s needs.
• Worked energetically to maintain efficient operations during peak trading hours.

Bachelor Of Science, Hons - Game Design And Development, 1St

A Levels, Performing Arts Acting, Triple Distinction

Activities and Societies: Ballet Contemporary Dance Grade 5 & 6 Musical Theatre Singing

Gcse, A - C