• Mentored Customer Support Interns in the processes of structuring and reporting bugs and in conscientious communication with customers.• Monitored backend server and network metrics• Wrote command line and Slack webhook integrations.• Prepared new and updated existing deployment/management scripts and process documentation: AWS, Python, PEP8, PostgreSQL• Product and Service issues debugging, analyzing logfiles and device queries• Communications liaison between SF & European Engineers, LA Customer Support teams

• ASP.NET, JavaScript, jQuery, MS SQL Project: - Updated Change Request Tracking System: correct backend to match business logic, extend user record editing abilities, create new reports • jQuery, Bootstrap, Google Maps, Java Project: - Frontend and Backend Bug finds & fixes for a AJAX site widget to search and display content from Google Maps.• CRM Project: - Analyzed business processes through existing documentation, participated in demonstration and selection process, interviewed Subject Matter Experts (SMEs). Created mock-ups in Salesforce CRM. • Excel VBA Projects: - Updated wealth management tool with data and display enhancements - Retrofitted a large data workbook with named series for data sets and series formulas, utilizing regex and dictionary classes to streamline the update process for the chart workbook. Created user tool to select points of interest to smooth peaks and valleys in a series, resulting in a modified series to redraw. - Automated numerous manual tasks to convert raw data files to desired output report formatting; ability to archive/send results

• Balanced the addition of online receipt-capture for new, trending online retailers and SR partner merchants. Members received novelty of breadth in online receipts in their global purchase history (Customer Experience), while the company equally benefited by that information gain to analyze user behavior in purchase frequency, item popularity, and merchant-spread.• Exclusive responsibility for backend instruction sets to extract textual patterns, with regular expressions, for the ShopRunner Central (SRC) online receipt-tracking and organization membership product. Python and Django, regexes, MySQL queries.• Wrote Django command scripts to interface with MySQL backend to pull collected member data to analyze purchase history at various retail partner merchants and non-partner merchants.

• Self-directed learning of Android SDK with test-driven development practices• Wrote and debugged test classes, activities where appropriate to research nuances relevant to Kapsch’s Android application• Assisted team with development of demo app for October 2011 Intelligent Transportation Systems World Congress (ITS-WC) in Orlando, FL for company’s WAVE 5.9 automotive technologies for commercial operators and tolling systems.

· Research in various Ubiquitous Computing and Human Computer Interaction areas - Physical Computing and Wearable Electronics: prototyping with Arduino Duemilanove and LilyPad Arduino platforms - Participatory Sensing platforms and applications

10-week Internship for AT&T Labs Research Fellowship Program· Designed and implemented an opportunistic directed gossip protocol for wireless sensor networks, to track or locate mobile objects:- Disconnected stationary network- Dual-purpose mobile network to track objects and carry information.

• Prepared for large-scale social interaction experiment, Fall 2006: - Designed protocol improvements for peer-tracking and interaction storage, - Conducted antenna characterization experiments for range attenuation, - Developed proof-of-concept statistical analysis tool in LabVIEW.• For Fall 2006 large-scale social interaction experiment: - Conducted antenna characterization experiments with enclosures, - Developed protocol and algorithm modifications, - Deployed wireless sensor network motes to student volunteers.• Conducted second social interaction experiment, Spring 2007.

• Design and develop database-powered internet applications.• Manage and maintain online resume system available to engineering students.• Enhanced corporate search options and updated search to reflect more accurate results.• Created online database system for Co-op Engineering Program: - Provided support for the administration, corporate, and student users, - Adapted forums application permitting unique identification, - Secured forums for authenticity assurance of users.

• Drive-tested cell sites for network troubleshooting and frequency channel analysis.• Assisted RF Engineers with cell site hardware shakedown procedure and analysis of actual performance data and frequency reuse for network retune.

• Developed portlet prototypes to display Crystal Enterprise reports and dashboard product scorecards which provided convenient access to business health and trend information.• Held responsibility for installation and maintenance of team development machines.